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Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after connected to Unleashed network (Wireless Lennar Home network)

DavidCh
Moderator
Moderator

Hello Community,

This is an announcement about this know issue we are currently working on Please check this information if you run into it.

Issue: iPhone with IOS 16 can't reach "unleashed.ruckuswireless.com" after connected to Unleashed network

Error message: "Not connected to the Unleashed network"

PLEASE NOTE: This is a known issue on which we are working with our Engineering Team internally. And This issue is expected to be fixed in the upcoming Unleashed version 200.14 software release and the App Release.  

The estimated Time of Arrival (ETA) for the release is Mid of July 2023.

For now, please refer to the workaround, that will be using the IP Address of Master AP as described in the below process.

If you haven’t tried Accessing Unleashed on a web browser via the IP address of the Access Points, could you please try to find the Master IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

 

david_chavarri2_5-1687460490423.png

Refer to the below screenshot to know your MASTER IP Address on the Web Unleashed system.

 

david_chavarri2_6-1687460521333.png

Once you find and can log in via the IP Address of the Unleashed Master Access Point, please try the below steps.

1. Make sure you are connected to the RUCKUS Access Point Wi-Fi Network.

2. Click on ‘change login destination’. (Please refer to the below screenshot)

lennar 1.png

3. Put your Unleashed MASTER Access Point IP Address as ‘Destination IP’ and save it. (Please refer to the below screenshot and 0.0.0.0 is just an example)

 

Lennar 2.png

4. Now try to log in to Unleashed App using your credentials.

 

Please follow ALL 4 STEPS as explained above.

If you have any questions about the Steps for the workaround please open a new post using this as reference.

Best regards,

David Chavarria  | Technical Support Manager.

 

David Chavarria
Technical Support Manager

20 REPLIES 20

Hi @Zappa 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Please note, the 200.14.6.1.199 Unleashed version is released on 06/28/2.23 only for the Web Unleashed System, and it has the fix for the unleashed.ruckuswireless.com DNS issue with the iOS device. However, the Mobile App release has been delayed a little as our internal Engineering Team is working on that. We will keep it posted once it is released.

Apologies for any inconvenience.

This post is highlighted in the Lennar Support Forum to inform users of the issue, workaround, and release version information.

To avoid confusion with this post, we request you create a separate post if you have any queries or issues so that we can guide you properly.

Thank you again for understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

200.14.6.1.199 does not fix the issue. Any other suggestions?

Hi @ivan 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

This post is highlighted in the Lennar Support Forum to inform users of the issue, workaround, and release version information.

To avoid confusion with this post, we request you create a separate post if you have any queries or issues so that we can guide you properly.

Thank you again for understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Updates for Web and Mobile app are still no use, 

not able to access multiple sites and app, 

when I switch to ATT WIFI everything works and on Ruckus Networks everything is stuck and have to refresh multiple time 

 

Have restarted the router multiple times by now 

 

need help ASAP

Hi @2170kru 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

This post is highlighted in the Lennar Support Forum to inform users of the issue, workaround, and release version information.

To avoid confusion with this post, we request you create a separate post if you have any queries or issues so that we can guide you properly.

Thank you again for understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.