Following the Community advice I downloaded the Ruckus Unleashed app to my phone, factory reset the master R510 access point, connected to the Configure.Me-xxxxx WiFi network, the app acknowledged I was connected to the network, then I hit start and received a message saying "AP version not supported. Please upgrade your AP." (see image attached).
Can someone help me with next steps? I was never connected to the network before resetting because it required the previous owner's login credentials. Appreciate any advice you can give.
I'm still having the issue after my last modifications. Any next steps you can suggest would be greatly appreciated.
Here is my modem's event log:
And here is the Unleashed event log:
Hello @wehttam77 ,
Thank you for the response.
We understand that you are still having slower speed issues while accessing through Ruckus devices
Achieving the maximum speed from the Wi-Fi Access Points may not always be possible due to several factors, including:
- Ethernet Cable Quality: The quality of the Ethernet cables used to connect the Access Points to the Switch (e.g., Cat5, Cat5e, or Cat6) can affect performance. Sometimes, defective or substandard Ethernet cables between the ISP Router, RUCKUS Switch, and RUCKUS Access Points may cause speed limitations.
- Interference from Other Devices: Many household electronic devices, such as microwaves, baby monitors, security cameras, garage door openers, and cordless phones, operate on the 2.4 GHz frequency, which can cause interference and reduce Wi-Fi speeds.
- Distance and Placement: The distance between the Access Points and the device accessing the Internet can impact the signal strength and speed. Additionally, the placement of Access Points within the home can also influence performance, with walls and other obstructions potentially reducing signal quality.
It appears that the Access Points (APs) are now functioning normally. The observed speed variations may be attributed to several factors, such as RF interference and the distance between the device and the AP.
To clarify, a 2.4 GHz connection generally provides longer range but at lower speeds, whereas 5 GHz frequencies offer faster speeds but cover shorter distances. The choice between 2.4 GHz and 5 GHz is often determined automatically by the end device (such as phones, PCs, Ring doorbells, Mac devices, iPhones). Additionally, network configuration (Wi-Fi/SSID/WLAN) may specify whether the network supports only 2.4 GHz, only 5 GHz, or both.
It's also worth noting that many electronic devices and appliances, such as microwaves, baby monitors, security cameras, garage door openers, and phones, operate on the 2.4 GHz frequency, which can contribute to interference. Screenshot below for the reference.
Please let us know if you have any queries in this regard.
Thank you for your patience and understanding.
Regards,
Pinky Rajendran
RUCKUS Lennar Home Community
