New Lennar Home owner —- issues with ruckus

[Ariannam95]

I’m new to Lennar and have recently connected my service with AT&T. While AT&T has confirmed that everything looks good on their end, I’m still experiencing issues with my connection. It appears the problem may be related to the Ruckus system.

HELP ME !!! 

[Imran_ruckus]

Hi @Ariannam95 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up the RUCKUS devices in your recently moved Lennar Home.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article on RUCKUS device setup and configuration guidelines.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let me know how it goes, and let me know if you are stuck at any point.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Ariannam95]

Thank you so much for the reply. My ruckus is all set up just seems to not be connecting. I will go ahead and try to do the restart. 

[Imran_ruckus]

Hi @Ariannam95 

Thank you for the response and the update.
Please keep me updated on the outcomes to assist you further.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Ariannam95]

I just restarted the ruckus and still the same issue. And the wifi for ruckus does not pop up on my end.