Just moved into 2018 Lennar home with R510 access point - no longer supported

[wehttam77]

Following the Community advice I downloaded the Ruckus Unleashed app to my phone, factory reset the master R510 access point, connected to the Configure.Me-xxxxx WiFi network, the app acknowledged I was connected to the network, then I hit start and received a message saying "AP version not supported. Please upgrade your AP." (see image attached). 

Can someone help me with next steps?  I was never connected to the network before resetting because it required the previous owner's login credentials.  Appreciate any advice you can give.

[wehttam77]

Will upgrading fix the sporadic internet issue (currently no internet on the Ruckus network)?  This is starting to get ridiculous 

[pinky_ruckus]

Hello @wehttam77 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[wehttam77]

I've sent you several messages over the past couple of days - have you not received them?

[wehttam77]

I'll forward the most recent one as it's captures where I'm at right now.

[wehttam77]

Here is a copy of the message chain I've been sending over the past few days in response to your offer to remote in and discuss.  Let me know if the 4pm PST today works for a remote session:

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

Hello,

Thank you for the response.

I understand that you are facing issues with your Ruckus setup and need assistance in resolving the issue.

We will work together and try to fix this issue as early as possible.

Please update us with a convenient date and time for this week so that we could arrange a remote session for you. 

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

wehttam77

‎08-04-2025

When are you available (I live in Pacific Standard Time)?

Summary of my most recent efforts:  I tried upgrading via TFTP and successfully “Enable”ed the switch, but after typing the “COPY TFTP FLASH…” commands the TFTP timed out before uploading the first file. I then tried the thumb drive method and it acknowledged that the drive was plugged in but didn’t see the files (I put them in a folder titled “Upgrade” per the instructions- should they not be in a folder?). Appreciate your help. 

Thanks,

Matt

wehttam77

‎08-05-2025

I was able to successfully upgrade the switch to version 08.0.95g (see screenshot below); however, I'm still experiencing intermittent internet connectivity issues.  Not sure what to do next.  I can be available tomorrow afternoon at 4pm PST - the issue is that, if I'm connected to the Ruckus network, the internet may or may not be working at that time.  Should I connect via my old router during our call so the internet is more stable?

wehttam77

‎08-05-2025

Here is the screenshot of the current switch version: