Just moved into 2018 Lennar home with R510 access point - no longer supported

[wehttam77]

Following the Community advice I downloaded the Ruckus Unleashed app to my phone, factory reset the master R510 access point, connected to the Configure.Me-xxxxx WiFi network, the app acknowledged I was connected to the network, then I hit start and received a message saying "AP version not supported. Please upgrade your AP." (see image attached). 

Can someone help me with next steps?  I was never connected to the network before resetting because it required the previous owner's login credentials.  Appreciate any advice you can give.

[pinky_ruckus]

Hello @wehttam77 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[wehttam77]

I downloaded and ran the Advanced IP Scanner but it's only finding my ASUS router.  I was connected to the Ruckus network when running the scan so the network is broadcasting (but doesn't have internet access).  I ran the scan with IP range 192.68.0.1-254 (matching the instructional link you provided).  How do I get the Ruckus Switch to show up in the scan?

[wehttam77]

Here is a photo of the scan parameters and results.

[wehttam77]

OK, so I moved downstairs and reconnected to the Ruckus network (via the non-master AP) and it currently has internet access.  I was able to locate the switch IP and access through Putty via the telnet option.  I entered "enable" and "show version" and below is the result.  I'm no longer able to enter any other commands at this stage (nothing happens when I try to type "show flash") - what is the next step?

[pinky_ruckus]

Hello @wehttam77 ,

Greetings!

Thank you for the response.

I understand that your Switch is on older version, which is 08070b.

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. 

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-71...

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.