Hello, I sent in a support question several months ago, but due to life getting in the way, I wasn’t able to act on it. I finally have some time to deal with the issues now --- but I also found out there were a few more questions I should have asked originally!
I am a Lennar homeowner, and my Ruckus home set-up is two R510 Access Points, and one ICX-7150-C12P Switch. My home network and Wi-Fi are all currently functional, but I’ve found that I now have 2 issues / limitations:
- I can no longer log-in to my APs via Ruckus Unleashed from my iPhone 12 / IOS 17.4.1 --- whenever I attempt, I just see “Unleashing….” displayed forever & ever, and I never get access.
- My ISP recently upgraded my internet speed to 500 Mbps --- which I can now achieve when connected directly to my cable modem, but the Ruckus system seems to be internally restricting my speed to about 250 Mbps. I had heard that this could potentially be caused by a corrupted setting in the ICS switch?
I have done some looking for these issues in the Ruckus forums, but the information I have found so far seems somewhat scattered around & incomplete.
I figured that first I should see what Ruckus firmware versions I’m running in my devices.
I can access my two R510 APs as an administrator (username = admin) via the web browser interface, and can see that they are both running firmware version 200.7.10.2.339. [ I had to use the Firefox browser (Chrome & Edge would not work for this) to see the Online Upgrade options for the R510 firmware, and it appears that I may be at least 30 firmware releases behind the current one, which is listed as 200.15.6.112.54 ]. I have seen comments that getting my APs onto more current firmware might solve the problem with logging-in through Unleashed with my iPhone.
My questions about the two APs are:
- What is the recommended R510 AP firmware version that I should be using? Should I jump all the way to the latest release ( 200.15.6.112.54 ), or is it recommended to stop at some earlier general release that might be considered more ‘stable’ ?
- Is there a recommended ‘firmware release path’ to upgrade the firmware on my two R510 APs from 200.7.10.2.339 to that currently recommended version? In other words, can I upgrade in one big step, or do I need to take a series of smaller steps and load intermediate releases in series?
- If I use the web browser interface to start the firmware online upgrade process for my AP #1, what should do with AP #2 while the AP #1 upgrade is in progress? Shut it down? Leave it running? Or ????
The ICX Switch is going to be difficult as well. I am unable to log-in to the Switch at all from the web browser interface --- the original installer must have thoughtfully changed the admin log-in (very helpful of them), and none of the username/password combos that I could find in the Ruckus support forums worked either. Following some other advice on the Ruckus forums, I purchased a long USB-A to USB-C cable, and downloaded PuTTY --- and I was able to gain access to the ICX Switch using this method. This showed me that the Switch firmware was version 08.0.70bT211 --- which, like the APs, appears to be far from current. But I have had worse luck finding specific information about how to deal with the Switch on the Ruckus forums.
My questions about the Switch are:
- Before I start messing around with the Switch, how can I set myself up a log-in username/password on the Switch so that I could access it with administrator privileges via the web browser interface?
- What is the recommended ICX-7150-C12P firmware version I should be using? Should I jump all the way to the latest release ( not sure what this would be ), or is it recommended to stop at some earlier general release that might be considered more 'stable' ?
- Is there a recommended ‘firmware release path’ to upgrade my ICX-7150-C12P Switch from 08.0.70bT211 to that currently recommended version? In other words, can I upgrade in one big step, or do I need to take a series of smaller steps and load intermediate releases in series?
- Since I haven’t seen the web browser interface for the Switch yet, I don’t know what to expect regarding doing the firmware upgrade for the switch. Can I upgrade the Switch firmware through the browser interface, or will this need to be done via the PuTTY interface? Is there a step-by-step instruction available on how to perform the Switch firmware upgrade?
- Once I am able to log-in to the Switch, and I have the Switch firmware upgraded to the currently recommended version --- How do I solve my original issue, and “uncorrupt” the setting in the Switch that may be throttling the data speed from my ISP?
I've attached a few pics at the end here, some of the same as requested in other posts, just to try to jump start some of this. (Pictures of the Switch connections & lights; screenshots while connected to the Switch via PuTTY)
Sorry for all the questions. This is one of those situations where you don’t realize how much trouble you might be in until a few things begin acting differently….
Eric Hutchens
Hi @eric_hutchens
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your RUCKUS setup have some issues.
Below are answers to your queries:
1. I can no longer log-in to my APs via Ruckus Unleashed from my iPhone 12 / IOS 17.4.1 --- whenever I attempt, I just see “Unleashing….” displayed forever & ever, and I never get access.
- This is a known issue that happens when the Unleashed system of the APs are on an older version. Need to be upgraded.
2. My ISP recently upgraded my internet speed to 500 Mbps --- which I can now achieve when connected directly to my cable modem, but the Ruckus system seems to be internally restricting my speed to about 250 Mbps. I had heard that this could potentially be caused by a corrupted setting in the ICS switch?
If your ISP modem is directly connected to the ICX-7150-C12P Switch, it doesn’t work only with Modem. The connection must be from a Router or Modem-Router combo device. Please confirm this once. And there are no corrupt settings as such.
I see from the screenshot you shared, your Switch is running on an SPS code version. However, we suggest upgrading your RUCKUS ICX-7150-C12P Switch to avoid any issues with the older version.
I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshots. Please unplug the ethernet cable and plug it into the correct port. Then reboot (unplug and plug from the power outlet) your ISP Router and RUCKUS Switch once.
4. Is there a recommended ‘firmware release path’ to upgrade the firmware on my two R510 APs from 200.7.10.2.339 to that currently recommended version? In other words, can I upgrade in one big step, or do I need to take a series of smaller steps and load intermediate releases in series?
5. If I use the web browser interface to start the firmware online upgrade process for my AP #1, what should do with AP #2 while the AP #1 upgrade is in progress? Shut it down? Leave it running? Or ????
For your queries 3,4 and 5 please refer to the below details:
-The latest release we have is 200.15.6.112.54, recently released and this is stable for now and you can perform an online upgrade as it suggests upgrading there. However, I recommend you upgrade to version 200.15.6.12.304 as we have not seen any issues for Lennar Users on this version.
Please refer to the below RUCKUS Lennar Knowledge base self-help articles for the process.
6. Before I start messing around with the Switch, how can I set myself up a log-in username/password on the Switch so that I could access it with administrator privileges via the web browser interface?
-Refer to the below guide for the credentials reset process using CLI
7. What is the recommended ICX-7150-C12P firmware version I should be using? Should I jump all the way to the latest release ( not sure what this would be ), or is it recommended to stop at some earlier general release that might be considered more 'stable' ?
-The recommended version for RUCKUS ICX-7150-C12P Switch for Lennar Home users is 08095g. Please refer to the below RUCKUS Lennar Knowledge base self-help article for the Switch upgrade process.
8. Is there a recommended ‘firmware release path’ to upgrade my ICX-7150-C12P Switch from 08.0.70bT211 to that currently recommended version? In other words, can I upgrade in one big step, or do I need to take a series of smaller steps and load intermediate releases in series?
- Yes, you need to follow this path- 08.0.70b (your current version)>>08080f>>08095g. (Please refer to the above guide for more information)
As you can access the CLI, we suggest you upgrade the Switch using 2nd option from the guide.
PLEASE NOTE: The upgrade path for you would be: 08.0.70b>>08.0.80f>>08.0.95g. Just upgrade your Switch to the 08.0.80f version manually using CLI and IGNORE upgrading to 08.0.95g since we have an upgrade tool released recently that will automatically upgrade the Switch to the 08.0.95g version. Simply you need to enter IP Address, Username and password of the Switch in the software.
Refer to the below link to download the Upgrade software for Windows:
https://support.ruckuswireless.com/software/3837-lennar-upgrade-tool-mvp-windows
Refer to the below link to download the Upgrade software user manual:
Upgrade Tool User Guide for Lennar SmartHome users:
https://support.ruckuswireless.com/documents/4754
9. Since I haven’t seen the web browser interface for the Switch yet, I don’t know what to expect regarding doing the firmware upgrade for the switch. Can I upgrade the Switch firmware through the browser interface, or will this need to be done via the PuTTY interface? Is there a step-by-step instruction available on how to perform the Switch firmware upgrade?
- You can upgrade using PuTTy (CLI) as explained in the Switch upgrade guide (2nd Option).
10. Once I am able to log-in to the Switch, and I have the Switch firmware upgraded to the currently recommended version --- How do I solve my original issue, and “uncorrupt” the setting in the Switch that may be throttling the data speed from my ISP?
- There are no corrupt settings on the RUCKUS ICX-7150-C12P Switch. Please make sure you should have proper connectivity from your ISP and cable connectivity between the ISP Router and Switch, APs are good.
As per the light status picture of the RUCKUS ICX-7150-C12P Switch and the CLI output you shared are in a normal state. However, I suggest you upgrade the Switch and APs to the recommended versions referring to the articles shared in the answers to your queries.
Please let me know if you have any other queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Hello Imran,
Using the instructions that you provided, I was able to:
- Correct the location of the Ethernet cable running between my ISP Internet Gateway (cable modem / router) and my ICX-7150-C12P switch. I moved the switch-end of the cable from the Slot 2 / Port C2 uplink port on the switch (originally installed incorrectly) to the open Slot 1 / Port 2 downlink port.
- Using the Unleashed app on the Firefox browser, successfully completed on-line upgrades on my two R510 APs from firmware version 200.7.10.2.339 to version 200.15.6.12.304. As a result of upgrading the AP firmware, AND also deleting/reloading the Unleashed app on my iPhone, I have restored the ability to access my home wireless network from my smart phone.
- Using the PuTTY & TFTP applications, and a USB-C cable connection between my ICX-7150-C12P switch and a Windows PC, successfully upgraded my switch firmware from version 08.0.70b to version 08.0.80f. I then used the ‘Windows Upgrade tool for Lennar Homes’ to successfully upgrade my switch from firmware version 08.0.80f to version 08.0.95g. (I’m attaching a screenshot of the post-upgrade switch parameters)
My wireless network seems to be running normally after the upgrades, which is great.
However --- there are still a couple of unresolved issues that I could use some advice on.
- When I type the IP address of my ICX-7150-C12P switch into the Firefox browser, I get the “Web Management Login” screen shown in attached Screenshot #1. And when I click on the “Login” link, I then get the login /password entry box shown in attached Screenshot #2. But when I enter the username & password I tried to set-up in the instructions, it just bounces me back to another empty login /password box, and won’t log me in. And after 3 attempts, I get a screen that indicates “Protected Object – This object on the Brocade Communications System server is protected.”. There were other parts of the upgrade process I just completed where the switch username & password that I tried to set up earlier worked fine --- so why am I unable to login to the switch using the method described above?
- One of the original anomalies I was trying to figure out was related to my Internet speed. My max available ISP internet speed had been 200 Mbps for quite a while, and I was always able to achieve that same speed on my wireless network.
Recently, my ISP upgraded my internet speed 500 Mbps, and when I connect my PC directly to the ISP Internet Gateway (cable modem / router) with an Ethernet cable, I can achieve this speed. But the internet speed on my wireless network seems to top-out at around 250 Mbps, even though Unleashed shows that the connection signal between my PC and the R510 AP is ‘Excellent’. Is there some explanation for why the wireless network may be throttling my speed, and if so, how can I fix this so that I can utilize the available speed?
Thanks,
Eric Hutchens
Hi @eric_hutchens
Greetings!!!
Thank you for the response and the detailed information you shared.
Please find answers to your queries.
1. Please try to reset the Switch credentials once again from the CLI following the below process.
Edit the current or create a new password and username by using the below commands:
enable
configure terminal
device(config)# username super password pass
Where the username is ’super’ and password ‘pass’ (You could choose any of your choices)
In order to allow the correct authentication please run the following commands:
Device(config)#crypto key generate rsa
device(config)# aaa authentication login default local
Give some time to sync these credentials and try to log in.
2. As you have issues with your Unleashed wireless network. I suggest you create a new or an additional Wi-Fi WLAN/SSID.
I would suggest you create a new WLAN/SSID and create a separate 5G network from your Unleashed Access Point to avoid any Wireless interference with 2.4. Please refer to the below link and screenshot. Please refer to the below links to create and new WLAN/SSID.
Creating a New Wireless WLAN (SSID):
Video:
https://www.youtube.com/watch?v=eSl_8rs1QnU
If creating a new WLAN/SSID doesn’t work, the option left is to factory reset the Access Points.
Please refer to the RUCKUS Lennar Knowledge Base for the Access Point factory reset process.
Please follow the explained process and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
