CommScope RUCKUS Community Forums

ryanb2 · ‎11-12-2023

Hello,

I moved into a Lennar home where the previous homeowners did not reset or erase their configuration.

The set up includes two APs (R510s, one on first floor and one on second floor) and an ICX 7850 12-port switch. The switch is currently not connected to the router for up and out connectivity. I factory reset both routers a few times. Once when they were both connected to PoE ports and a second time for each one while the other that was not getting reset was disconnected to power. When I did this, I didn’t get the “Configure-Me” SSID option even after waiting 10-15 minutes for both.

On the master AP however, I got the “Recover Me” option. Past forums posts on here were not helpful with addressing the issue. Is there a default password I can use for this so I can console in and change settings?

Thank you!

Sgatjens · ‎11-13-2023

Hi @ryanb2

We can reset the access points and create a new network from scratch for you to use.

1. Connect an ethernet cable between your ISP router and our Ruckus switch. (This step is essential to proceed with the following instructions.)

2. Ensure that the master access point displays solid green lights for PWR and CTL.

3. Follow the steps provided in the following link to reset and create a new Unleashed network.
Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

> If you have multiple Access Points (APs) in your house, go to the Ruckus Switch (located in the panel) and disconnect the Ethernet cables from all Access Points, except the one you are going to work with.

Only keep one access point connected to the Ruckus switch throughout the entire process until the new network appears. Once you confirm that the created network is visible in your laptop's "network and internet settings" tab, you can proceed to connect the other access points one by one.

4. Once completed, connect the second access point, and it will automatically join the new network you have created.

Note: Ensure that ALL cables are connected to the 12 ports on the front panel, organized in 2 rows of 6 ports each.

Kind regards,

Sofia Gätjens

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ryanb2 · ‎11-13-2023

Gave it another reset and the configure me option popped up! I have my network up and running now.

Thank you so much for your help!

Sgatjens · ‎11-13-2023

Hi @ryanb2

I'm glad to know that you were able to fix the issue!

Have a nice day!

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Issues with R510 APs