Issue with Ruckus Switch and Extender

[RaviShankar]

I do not get internet through the Ruckus Switch. I restarted the device but of no help. The extenders also do not work as I keep noticing that they are on and off quite frequently. Looks like the Switch is not functional. Can you please get this issue resolved ASAP.

Thanks,

Ravi Yerra

[Imran_ruckus]

Hi @RaviShankar 

Greetings!!!

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[RaviShankar]

Hello Imran,

The Ruckus switch and AP's were not detected by the software. Tried all the remedies suggested by them. I verified all 12 ports on the Ruckus switch by connecting the ethernet cable to my laptop for internet but failed. Looks like the Switch is not working now to begin with. Also one of the AP indicator light is not ON (Not showing Green color) and I guess it is not working too.

[Imran_ruckus]

Hi @RaviShankar 

Greetings!!!

Thank you for the response and the update.

As mentioned in my previous post, we may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

Please follow the steps from my previous post and help me with the requested command outputs. 

Let me know if you need help at any point during the troubleshooting steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[RaviShankar]

I tried that what you mentioned in earlier response and also mentioned that the software was not detecting the Ruckus Switch and AP's IP addresses (my recent response). All other devices which were connected to Modem were detected by the software (Advanced IP Scanner) except Ruckus devices.  This is the reason why I could not do the troubleshoot (Step 2).

[Imran_ruckus]

Hi @RaviShankar 

Thank you for your response and for the update.

Apologies for the inconvenience you are experiencing.

If you are unable to determine the IP address of the RUCKUS Switch, the next recommended step would be to access the Switch CLI using a console cable connection. This will allow you to directly log in and proceed with further troubleshooting or configuration as required.

Please refer to the RUCKUS Lennar Knowledge Base self-help article below for detailed instructions on establishing Console CLI access:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Establishing-Console-CLI-Acc...

Kindly follow the steps outlined in the article and let me know how it goes. If you encounter any issues or need assistance at any stage, feel free to reach out and I will be glad to help.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support