Hi @RaviShankar
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are encountering internet connectivity issues via RUCKUS devices.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
To better assist you, could you please provide the following information:
1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports. 
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.
Please log into your RUCKUS Account before uploading these photos/screenshots.
We appreciate your cooperation and look forward to resolving this matter for you promptly.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
Hello Imran,
Please see my response below
1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began? It was operational before (past 3 years with no issues) and there were no power outages. Issue began recently.
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports. Attached pics for your reference.
3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC. Internet connection is stable with no issues as I verified by connecting my Laptop directly to modem. All the ethernet ports in the house are also not working (verified) like before.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status. Have two Access points
Hi @RaviShankar
Thank you for the response and the detailed information.
Based on the cabling and the current LED status, the RUCKUS Switch appears to be in a normal state. However, please try unplugging the Access Points (AP) Ethernet cables from their current switch ports and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please check the functionality.
Additionally, I see a ethernet cable plugged into incorrect ports. Please unplug them and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please check the Aps and internet after sometime.
Let me know how it goes.
Thank you for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
