Issue with Ruckus Switch and Extender

[RaviShankar]

I do not get internet through the Ruckus Switch. I restarted the device but of no help. The extenders also do not work as I keep noticing that they are on and off quite frequently. Looks like the Switch is not functional. Can you please get this issue resolved ASAP.

Thanks,

Ravi Yerra

[RaviShankar]

Hello Imran,

I need the Defective Access Point also replaced along with the Switch. Your RMA only mentioned about the Switch.

[Imran_ruckus]

Hi @RaviShankar 

Thank you for the response.

Based on the troubleshooting completed so far, the Access Points appear to be functioning normally. The issue seems to be related to the Switch ports, which is likely why the Access Points were not operating as expected.

At this stage, we can only proceed with the Switch RMA process.

Thank you for your understanding. 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[RaviShankar]

Hello Imran,

Please find the details below.

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[Imran_ruckus · Accepted solution]

Hi @RaviShankar 

Thank you for sharing the details via private chat and we are processing a RMA request.

For confidentiality and security reasons, please avoid posting sensitive information on public threads or posts. Kindly continue sharing such details through private messages only.

We will share RMA details shortly.

Thank you again for your understanding and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[RaviShankar]

Thank you Imran. Received the replacement switch today. Can you please send me the instructions to install this device to transmit in 2.4GHz and 5G modes. Also, send me instructions about the Ruckus unleased app.