04-28-2024 07:32 AM - edited 04-28-2024 07:52 PM
My icx7150 is stuck in boot mode, tried reset option but not working.
tried option 1-
After performing the factory reset using a paper clip 20-25 times, still see the Amber light on SYST
tried software recovery
getting error
Bad FIT kernel image format!
ERROR: can't get kernel image!
Solved! Go to Solution.
04-29-2024 06:15 AM
Hi @pankajkondekar
Thank you for sharing the information.
Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and trying the software recovery process, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
04-29-2024 05:43 AM
Hi Mayank
yes i am from Lennar homes
1. Tried boot_primary or boot_secondary.getting ERROR: can't get kernel image!
2. host 192.168.0.2 is alive
which ticket i have to log, open a case or faulty equipment??
Thanks
04-29-2024 05:52 AM
Hi @pankajkondekar
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that you are trying to software recover the RUCKUS ICX-7150-C12P Switch.
As you are getting 'not alive' error during the process, please refer to the below RUCKUS Lennar Knowledge base self-help article to fix this issue.
Please check and let me know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
04-29-2024 06:03 AM - edited 04-29-2024 06:04 AM
Hi Imran
i am getting host 192.168.0.2 is alive
2. while software recovery i am getting error
Loading: T T T T T T T T T T
Retry count exceeded; starting again
3. and while boot_primary or boot_secondary
Bad FIT kernel image format! ERROR: can't get kernel image!'
Thanks
04-29-2024 06:07 AM
Hi @pankajkondekar
Thank you for the response and the update.
Do you see any change in the light status on the RUCKUS ICX-7150-C12P Switch now? If not, please unplug and plug it from the power outlet then check.
Please check and let me know.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
04-29-2024 06:11 AM
Hi Imran
Light status is same syst orange and power green, tried paper clip reset 20-25 times