1 ACCEPTED SOLUTION
Hi @pankajkondekar
Thank you for sharing the information.
Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and trying the software recovery process, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Hi Mayank
yes i am from Lennar homes
1. Tried boot_primary or boot_secondary.getting ERROR: can't get kernel image!
2. host 192.168.0.2 is alive
which ticket i have to log, open a case or faulty equipment??
Open a Case via online Support Portal
Faulty Equipment? Request RMA
Thanks
Hi Imran
i am getting host 192.168.0.2 is alive
2. while software recovery i am getting error
Loading: T T T T T T T T T T
Retry count exceeded; starting again
3. and while boot_primary or boot_secondary
Bad FIT kernel image format! ERROR: can't get kernel image!'
Thanks
Hi Imran
Light status is same syst orange and power green, tried paper clip reset 20-25 times
