ICX7150 no power to ports

[MSellman]

The other day my ICX 7150 stopped supplying power to our wireless access points. We were able to test the ports and Internet is still flowing through, but power is not. We’ve reset the switch using the online troubleshooting advice both by powering it off and holding down the reset button and those options did not correct the situation. Can I get an RMA to return this device under warranty and get a new one? 

[Imran_ruckus]

Hi @MSellman 

Greetings!!!

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch it seem to be in a normal status.

As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo or any other device is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and also unplug and plug the Access Point’s ethernet cables from the Switch port and check if they get power. If required reboot (unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch and ISP Router once.

If the above steps don’t work, we may need to see some Switch configurations, please follow the below steps and help with the queries for the same.

Please follow to the below steps to access CLI and get the output of the below-mentioned commands.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable

show version

show flash

show inline power 
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[MSellman]

Hello - We've had our switch for 5.5 years now and the cables have always been plugged in the way I'm showing.  It worked for 5.5 years until a few weeks ago so I doubt it's an issue with cable location.  However, I did move the cables as you asked and still do not have power to the access points.  I also reset the device per instructions and still no power.  I am also unable to remotely access the command line.  I've followed the steps in this link https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC... and was unable to access the Command line and still have no power to any access points.

[Imran_ruckus]

Hi @MSellman 

Greetings!!!

Thank you for the response and the update.

Could you please let me know the error you are getting when accessing the CLI? Please share a screenshot of the same.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[MSellman]

Hi - I'm not receiving an error message as I'm unable to connect at all.  The switch isn't sending any info to my computer at all, it's not showing any connection.  The cli screen is blank.

[Imran_ruckus]

Hi @MSellman 

Thank you for the response and the update.

Could you please let me know if you are trying to access CLI using the Switch IP Address OR console access?

Please confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.