ICX7150-c12P needs to be replaced SN - FEK3833R0AT

[Tams]

Hello,

I have had a professional tech service this switch on 3 diffferent occasions & a repair could not be completed.  The switch refuses to complete factory reset. System light is amber, POE ports are off system is remaining in boot mode. Multiple power resets attempted & system was unable to complete factory reset. Performed network IP scan all ruckus AP’s IP address are available but the switch IP is not. I spoke with Ruckus tech support recommends Return Machine Authorization through this portal so the warranty can be processed and issue a new switch device. 

Thank you,

Tamie Austin

[Tams]

Hi Imran,

Thank you for your response as I stated I hired a professional technician to perform the factory reset & software recovery unfortunately all of their attempts were unsuccessful. That’s why I called ruckus support with the technician here & ruckus support stated to contact you on this forum for an RMA. I now have spent several days & paid more money than the switch is worth by hiring a professional for service. I don’t have a laptop & I’m unable to perform any further service attempts that’s why I hired a professional.

Thanks,

Tamie