ICX7150-c12P needs to be replaced SN - FEK3833R0AT

[Tams]

Hello,

I have had a professional tech service this switch on 3 diffferent occasions & a repair could not be completed.  The switch refuses to complete factory reset. System light is amber, POE ports are off system is remaining in boot mode. Multiple power resets attempted & system was unable to complete factory reset. Performed network IP scan all ruckus AP’s IP address are available but the switch IP is not. I spoke with Ruckus tech support recommends Return Machine Authorization through this portal so the warranty can be processed and issue a new switch device. 

Thank you,

Tamie Austin

[Tams]

Hi Imran,

Thank you for your response as I stated I hired a professional technician to perform the factory reset & software recovery unfortunately all of their attempts were unsuccessful. That’s why I called ruckus support with the technician here & ruckus support stated to contact you on this forum for an RMA. I now have spent several days & paid more money than the switch is worth by hiring a professional for service. I don’t have a laptop & I’m unable to perform any further service attempts that’s why I hired a professional.

Thanks,

Tamie

[Imran_ruckus]

Hi @Tams 

Greetings of the day!!!

Thank you for sharing the requested information on a PRIVATE CHAT.

Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in boot mode and you tried hard resetting and Software Recovery. You tried taking outside technician help. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.