ICX7150-c12P needs to be replaced SN - FEK3833R0AT

[Tams]

Hello,

I have had a professional tech service this switch on 3 diffferent occasions & a repair could not be completed.  The switch refuses to complete factory reset. System light is amber, POE ports are off system is remaining in boot mode. Multiple power resets attempted & system was unable to complete factory reset. Performed network IP scan all ruckus AP’s IP address are available but the switch IP is not. I spoke with Ruckus tech support recommends Return Machine Authorization through this portal so the warranty can be processed and issue a new switch device. 

Thank you,

Tamie Austin

[Imran_ruckus · Accepted solution]

Hi @Tams 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch stuck in boot mode.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

If that doesn’t make any difference, Software Recovery is the last option. Refer to the below link guide for the same.

The IP scan is not required for the Software Recovery process, as the Switch IP address is not needed. However, please note that the switch will not obtain an IP address since it is currently stuck in boot mode. For detailed instructions, kindly refer to the Software Recovery process carefully outlined in the link below.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

As you mentioned that you tried Software Recovery already, please let me know at what point you are stuck on, along with the Pictures of the Software Recovery cable connections between the Laptop and the Switch and screenshots (if any).

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus · Accepted solution]

Hi @Tams 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch stuck in boot mode.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

If that doesn’t make any difference, Software Recovery is the last option. Refer to the below link guide for the same.

The IP scan is not required for the Software Recovery process, as the Switch IP address is not needed. However, please note that the switch will not obtain an IP address since it is currently stuck in boot mode. For detailed instructions, kindly refer to the Software Recovery process carefully outlined in the link below.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

As you mentioned that you tried Software Recovery already, please let me know at what point you are stuck on, along with the Pictures of the Software Recovery cable connections between the Laptop and the Switch and screenshots (if any).

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Tams]

Hi Imran,

I paid for a professional service tech to come out for 3 consecutive days. He attempted everything suggested on this site. Today as a last resort he performed a complete factory reset but he was not able to restore my service. I also called Ruckus Support while the service tech was here. The ruckus representative did not instruct me to take photos so I don’t have any. Ruckus phone support said at this point I need to make a warranty claim.

Thanks,

Tamie 

[Tams]

No success with complete factory reset or software recovery. System light is amber, POE ports are off system is remaining in boot mode. Multiple power resets attempted & system was unable to complete factory reset. I can no longer login to unleashed with my account & also unable to login in under admin to access switch or manage the device. Tech performed multiple attempts trying all relevant suggestions but was unable to resolve issue over a period of 3 days since. I currently only have access to an iPad so it was necessary to hire a service technician to perform the factory reset & software recovery unfortunately all attempts were unsuccessful. I spoke to Ruckus support while the technician was working on the switch relaying information between the tech & Ruckus support rep. Both recommended RMA.

[Imran_ruckus]

Hi @Tams 

I hope this message finds you well.

Thank you for your prompt response and the update.

As you mentioned that you have already attempted the Software Recovery, could you please clarify at which step you encountered difficulties? Additionally, kindly provide pictures of the software recovery cable connections between the laptop and the switch, as well as any relevant screenshots from the recovery process.

We truly appreciate your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community