ICX 7150

[rbushore]

My ICX 7150 has stopped working. There was no WiFi signal in my house so I checked the ICX and it was dead. I recycled power to it and the status lights cam on momentarily but then extinguished and nothing happened. Would not reboot. Can it be fixed?

Roger. 

[rbushore]

Video uploaded as requested 

[Jayavidhya]

Hi @rbushore 

Thanks for the information,

Based on the troubleshooting done, seems that the switch and the access points are not powering up even after factory reset, checking cable connections, this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[rbushore]

I hav received the new ICX. Thank you. Are there any special instructions to setting up the new device or can I just start plugging in the wires?

[Jayavidhya]

Hi @rbushore 

Thanks for your response,

Here I will leave a short guide how to connect the devices properly : 

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[rbushore]

I ended up just plugging all the wires back into the the ICX before getting this reply from you.  Everything worked fine at first.  Then, I got an email from your company to confirm the serial number of the ICX for registration purposes. So, I disconnect all the wires and power from the ICX to access the bottom of the ICX to confirm the serial number. I then put all the wiring back together but now one of the access points is not working. I have two, one works and the other does not boot up properly.  Instead of a green light on the ICX connection where the non-working access point is connected to, it is an amber light. I’ve tried to reboot it several times but to no avail.  How do I fix a single access point?