ICX 7150 restore failing

[akkemgari]

we had a power outage right after ICX7150 did not come up. I have tried to reboot manually following with exiting post which did not help. 

After setting the environment variable, no IP address is reachable. host is not alive as shown below output. 

===

ICX7150-Boot>printenv
baudrate=9600
ipaddr=10.10.10.22
serverip=10.10.10.21
netmask=255.255.255.0
gatewayip=10.10.10.1
uboot=mnz10115.bin
image_name=SPR08090d.bin
ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Environment size: 188/16379 bytes
ICX7150-Boot>ping 10.10.10.22
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device

ARP Retry count exceeded; starting again
ping failed; host 10.10.10.22 is not alive
ICX7150-Boot>

===

and, timeout update_uboot. please let me know how restore it? 

===

ICX7150-Boot>update_uboot
Loading image to Uboot Partition 2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
TFTP from server 10.10.10.21; our IP address is 10.10.10.22
Filename 'mnz10115.bin'.
Load address: 0x61007dc0
Loading: *
ARP Retry count exceeded; starting again
ICX7150-Boot>

===

[Imran_ruckus]

Hi @akkemgari 

Greetings!!!

Thank you for the response and the update.

Seems like there is some issue with your laptop keyboard, the alphabet ‘p’ is getting pressed on its own from your keyboard. Could you please check that once?

Also, please share a picture showing the software recovery cable connections between your Switch and the Laptop/PC.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[akkemgari]

Hello @Imran Sanadi, can you review it and let me know the fix? 

[Imran_ruckus]

Hi @akkemgari 

Greetings!!!

As mentioned in my previous post, seems like there is some issue with your laptop keyboard, the alphabet ‘p’ is getting pressed on its own from your keyboard. Could you please check that once?

Also, please share a picture showing the software recovery cable connections between your Switch and the Laptop/PC.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[akkemgari]

Hello, I have attached the screenshot that is connected b/w my computer and switch. 

Ethernet configurations on my computer:

There is no keyboard issue. as I said in earlier, when I plug ethernet cable then console will not accpet any inputs and it behaves it's own way as shown in below screenshot. It is not only print 'P'. 

when I remove ethernet cable the console start accept the user inputs as shown below. Please do provide some valuable troubleshooting steps instead of reboot and re-plug power cable as I have done enough troubleshooting last one week then I end up open a case on community. 

Thank you.

[Imran_ruckus]

Hi @akkemgari 

Thank you for the response and the information you shared.

As I see from the screenshot, the ethernet cable you have used for the software recovery process is plugged into the incorrect port on the Switch panel. It should be plugged into the correct port as marked in the screenshot below. Please use ethernet cable (both ends RJ45 plugs) and USB to type C cable together as described in steps 2 & 3 in the guide link. Request you follow the same and perform the software recovery process once again. 

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.