ICX 7150 restore failing

[akkemgari]

we had a power outage right after ICX7150 did not come up. I have tried to reboot manually following with exiting post which did not help. 

After setting the environment variable, no IP address is reachable. host is not alive as shown below output. 

===

ICX7150-Boot>printenv
baudrate=9600
ipaddr=10.10.10.22
serverip=10.10.10.21
netmask=255.255.255.0
gatewayip=10.10.10.1
uboot=mnz10115.bin
image_name=SPR08090d.bin
ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Environment size: 188/16379 bytes
ICX7150-Boot>ping 10.10.10.22
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device

ARP Retry count exceeded; starting again
ping failed; host 10.10.10.22 is not alive
ICX7150-Boot>

===

and, timeout update_uboot. please let me know how restore it? 

===

ICX7150-Boot>update_uboot
Loading image to Uboot Partition 2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
TFTP from server 10.10.10.21; our IP address is 10.10.10.22
Filename 'mnz10115.bin'.
Load address: 0x61007dc0
Loading: *
ARP Retry count exceeded; starting again
ICX7150-Boot>

===

[Imran_ruckus]

Hi @akkemgari 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are trying software recovery to the Switch which is stuck on a boot mode after a power outage.

As you are getting 'not alive' error, are you turning off the Windows firewall? If not, please turn off the Windows firewall and retry the software recovery process once again.

Please refer to the below link on how to turn off the Windows firewall:

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...

When you turn off the firewall, please close the putty and restart it once again, restart the software recovery process from the setenv IP configuration. Please use the same IP Addresses for the setenv configuration as described in the software recovery guide. Sharing the guide below once again.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[akkemgari]

Thanks, Imran Sanadi, for your quick reply. 

I have turned off the firewall and followed the same instructions, still no luck. 

ICX7150-Boot>setenv ipaddr 192.168.0.3
ICX7150-Boot>setenv gatewayip 192.168.0.2
ICX7150-Boot>setenv netmask 255.255.255.0
ICX7150-Boot>setenv serverip 192.168.0.2
ICX7150-Boot>printenv
baudrate=9600
ipaddr=192.168.0.3
serverip=192.168.0.2
netmask=255.255.255.0
gatewayip=192.168.0.2
uboot=mnz10115.bin
image_name=SPR08090d.bin
ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Environment size: 189/16379 bytes
ICX7150-Boot>ping 192.168.0.2
bcm_xgs_gmac-0 Waiting for PHY auto negotiation to complete......... TIMEOUT !
Auto-neg error, defaulting to 10BT/HD
Change GMAC speed to 10MB
Using bcm_xgs_gmac-0 device

ARP Retry count exceeded; starting again
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>

when I connect ethernet cable b/w switch and mycomputer, I see weird things happending on console. 

ICX7150-Boot>ppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp ppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp
Unknown command 'ppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp p' - try 'help'
ICX7150-Boot>
ICX7150-Boot>
ICX7150-Boot>Unknown command 'pppppppppppppppppppppppppppppppppppppppppppppttt>U nknown command 'pppppppppppppppppppppppppppppppppppppppppppppttt>Unknown command 'pppppppppppppppppppppppppppppppppppppppppppppttt>Unknown command 'pppppppppppp pppppppppppppppppppppppppppppppppttt>Unknown command 'pppppppppppppppppppppppppp pppppppppppppppppppttt>Unknown command 'pppppppppppppppppppppppppppppppppppppppp pppppttt>Unknown command 'pppppppppppppppppppppppppppppppppppppppppppppttt>Unkno wn command 'pppppppppppppppppppppppppppppppppppppppppppppttt>Unknown command 'pp pppppppppppppppppppppppppppppppppppppppppppttt>Unknown command 'pppppppppppppppp pppppppppppppppppppppppppppppttt>Unknown command 'pppppppppppppppppppppppppppppp pppppppppppppppttt>Unknown command 'pppppppppppppppppppppppppppppppppppppppppppp pttt>Unknown command 'pppppppppppppppppppppppppppppppppppppppppppppttt>Unknown c ommand 'pppppppppppppppppppppppppppppppppppppppppppppttt>Unknown command 'pppppp pppppppppppppppppppppppppppppppppppppppttt>Unknown command 'ppppppppppppppppp

appreciate your response. 

[Imran_ruckus]

Hi @akkemgari 

Thank you for the response and the update.

Please unplug the RUCKUS ICX-7150-C12P Switch from the power outlet, plug it back in, and perform the software recovery process once again. Please restart the Laptop/PC as well. 

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[akkemgari]

@imran_ruckus, I have rebooted both my computer and Switch, no luck. 

When I connect both USB and ethernet, console behaving with weird things. without USB, console is not accessible. 

ICX7150-Boot>pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp