ICX 7150 UBIFS Error

[chris_marquez_k]

I've searched for this issue I am having on the board and it seems a few others have run into the same problem, but I don't know how to get support for myself so I'll reiterate quickly here.

Woke up after power outage and internet was out; no lights observed on the APs. SYST light on the switch was flashing green. I unplugged the switch and plugged it back in and no change. I then performed a hard reset as per the instructions on the forum and looked at the output from the console using PuTTY. Error is given below:

Starting kernel ...

booting with 4.4 kernel
NAND Type: Micron NAND 2GiB (x 1)
PLATFORM MN
dd cmd: UBI
ubi0 error: ubi_io_read: error -74 (ECC error) while reading 1040384 bytes from PEB 327:8192, read 1040384 bytes
UBIFS error (ubi0:0 pid 565): ubifs_recover_leb: corruption -3
UBIFS error (ubi0:0 pid 565): ubifs_check_node: bad node length 8389680
UBIFS error (ubi0:0 pid 565): ubifs_checks_node: bad node at LEB 1209:839680

There is also a soft lockup CPU#0 stuck for 34s error message as well.

I lastly followed a guide from the forum on performing a software recovery for the ICX 7150 and that did not work either.

How I can I get this thing working? All my security devices and others rely on the APs.

[Imran_ruckus · Accepted solution]

Hi @chris_marquez_k 

Greetings!!!

Thank you for the response and for sharing the requested information.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and trying the software recovery process multiple times, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[chris_marquez_k]

Thank you for your help and guidance on this troubleshooting, Imran. I have accepted your last post as the solution. 

[Imran_ruckus]

Hi @chris_marquez_k 

Thank you for the response and the update.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.