ICX 7150 Ruckus Switch Replacement

[Clement]

Hello, I have a ICX 7150 that has not been working, I have followed all console connection settings to hit a "failed ping" message...I was wondering what else could I possibly do, or what pictures/proof do I need to provide for a replacement device.

This community has helped me tremendously with all the possible troubleshooting steps, the techs are responsive and this forum is extremely valuable...however I have hit a brick wall.

Thank you in advance

[Chandini]

Hi Clement 

Thank you for reaching us

Could you please let us know if you are from Lennar Homes ? 

Could you please help us with more details about the issue you are seeing ?

Are you seeing any amber LED in front panel of the switch ? Please upload picture from front panel of the switch. 

You can upload pictures about the error you are seeing or issue with specific connections using the below option.

Thanks 

[Clement]

Yes, I have a Lennar home and a connection issue started almost 6-7 months after we purchased.  The switch showed the amber system light and the green power light. Our APs didn't have any power or ethernet.  I was called up to a military obligation across the water for almost a year so I am just now able to try and figure out our internet issues.  After factory resetting the lights now blink amber over and over.

[Clement]

This this post get bumped?  I have followed all troubleshooting steps and downloaded the driver…but I could not install it because I couldn’t connect to the switch

[Imran_ruckus]

Hi @Clement 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies for the delayed response.

As per the case description, I could understand that your RUCKUS setup is not working, and Switch has Amber lights flashing after trying reset.

Basically, due to the power outage/power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. 

Please follow the below steps to fix this issue:

As you mentioned that you tried reset, once again we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.