CommScope RUCKUS Community Forums

Ashleyrod · ‎08-06-2023

Hi there,

power outage and now the switchboard and AP’s are not working properly. The switch is showing power and SYST is amber while the AP are completely not showing any lights. I have unplugged for awhile and plugged back in and waited but nothing.

Imran_ruckus · ‎10-16-2023

Hi @Ashleyrod

Greetings!!!

Thank you for the response and the information you shared.

Based on the screenshot you shared, seems like Putty is unable to fetch the firmware files from TFTP server.

Could you please check and confirm, if you have completed configurations, downloaded the firmware files and TFTP application as described in the guide from step 5 onwards?

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Chandini · ‎08-07-2023

Hi Ashleyrod

Thank you for reaching us

Could you please let us know if you are from Lennar Homes ?
Could you please let us know if you are able to console into the switch ?
Please help us with picture of front panel of the switch when powered on ?

Link to access switch using console

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Thanks

Ashleyrod · ‎08-07-2023

1. Yes, I am from Lennar Homes

2. I can try. ??

3.pictures attached AP1AP2ICX 7150-C12PICX 7150-C12P

Aahn · ‎08-08-2023

Did you resolve this? I have the same issue.

Ashleyrod · ‎08-12-2023

I got the lights to flash but not sure what else to do in the computer. nothing shows up so i let them know to see if they can help