ICX 7150-C12P switch random reboots

[Therealx24]

My ICX 7150-C12P switch is currently up but is randomly rebooting itself. I have a single R510 AP connected to the switch. This started happening several days ago; the switch reboots about every 10-20 minutes, stays up for a while, then starts rebooting itself again randomly. The AP has been updated to the latest 200.14 firmware.

I verified my internet connection is functioning normally (had Spectrum tech out to check yesterday).

How do I go about resolving this issue?

[Imran_ruckus]

Hi @Therealx24 

Greetings!!!

Thank you for the detailed information you shared. 

Apologies for the confusion.

We have to check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

show inline power 
show interface brief

show inline power detail 

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Therealx24]

I located the IP address of my switch and downloaded the Putty application, but cannot connect. The error says network error connection refused.

[Imran_ruckus]

Hi @Therealx24 

Thank you for the information you shared.

If SSH isn’t working, you could try the Telnet option to log in to CLI (Putty) as described below

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please share the output of the commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Therealx24]

telnet@ICX7150-C12 Router>enable
No password has been assigned yet...
telnet@ICX7150-C12 Router#show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:20:22 labeled as SPR08080d
(29819448 bytes) from Secondary SPR08080d.bin
SW: Version 08.0.80dT213
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3845Q03H
Software Package: ICX7150_BASE_L3_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 34 minute(s) 16 second(s)
The system started at 00:02:22 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Router#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
Code Flash Free Space = 1190133760
telnet@ICX7150-C12 Router#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 108600 mWatts.

Power Allocations: Requests Honored 9 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On On 3200 15400 802.3af Class 3 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On Non-PD 0 0 n/a n/a 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Non-PD 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Non-PD 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 3200 15400

telnet@ICX7150-C12 Router#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 1G None No 1 0 c0c5.209b.a99b
1/1/2 Down None None None None No 1 0 c0c5.209b.a99c
1/1/3 Up Forward Full 1G None No 1 0 c0c5.209b.a99b
1/1/4 Down None None None None No 1 0 c0c5.209b.a99e
1/1/5 Down None None None None No 1 0 c0c5.209b.a99f
1/1/6 Down None None None None No 1 0 c0c5.209b.a9a0
1/1/7 Down None None None None No 1 0 c0c5.209b.a9a1
1/1/8 Up Forward Full 100M None No 1 0 c0c5.209b.a9a2
1/1/9 Down None None None None No 1 0 c0c5.209b.a9a3
1/1/10 Down None None None None No 1 0 c0c5.209b.a9a4
1/1/11 Down None None None None No 1 0 c0c5.209b.a9a5
1/1/12 Up Forward Full 100M None No 1 0 c0c5.209b.a9a6
1/2/1 Down None None None None No 1 0 c0c5.209b.a9a8
1/2/2 Down None None None None No 1 0 c0c5.209b.a9a9
1/3/1 Down None None None None No 1 0 c0c5.209b.a9aa
1/3/2 Down None None None None No 1 0 c0c5.209b.a9ab
mgmt1 Down None None None None No None 0 c0c5.209b.a99b
telnet@ICX7150-C12 Router#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.0 Build 002

Hardware
Version
----------------
V2R4

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
12 0 1 11 0 8 0

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 12 3.300 W 15.400 W

telnet@ICX7150-C12 Router#

[Imran_ruckus]

Hi @Therealx24 

Thank you for the response and the information you shared. 

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot. 

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command 

enable

copy flash flash secondary 

boot system flash secondary yes 

Example: 

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command) 
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished) 
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on a older version that is 08080d. Please let me know if you need any assistance on Upgrading your Switch to a latest version.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.