ICX 7150-C12P Switch Stopped Working

[c319917]

The switch stopped working after 7 years. There were no lights from the switch, nor from the router on the ceiling. I read the posts from other owners with similar problems. I unplugged the power cord and plugged back in twice, but still there were no lights. Please help.

[Imran_ruckus · Accepted solution]

Hi @c319917 

Thank you for the response and the update.

Great!!! Glad to know that the issue is now resolved. Now the RUCKUS Switch and AP have normal light status.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community, and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[c319917 · Accepted solution]

Hi Pinky,

Thank you kindly for the follow up.

The switch is still working fine. I will definitely go back to this post if I have another problem with any Ruckus equipment. This is an excellent support.

Best regards,

[pinky_ruckus]

Hello  @c319917 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[c319917 · Accepted solution]

Hi Pinky,

Thank you kindly for the follow up.

The switch is still working fine. I will definitely go back to this post if I have another problem with any Ruckus equipment. This is an excellent support.

Best regards,

[pinky_ruckus]

Hello @c319917 ,

Thank you for the response and the update.

Glad to know that the Switch is working fine. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for any future queries.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[c319917]

Hi Pinky,

Today, 9/22/2025, the switch stopped working again. I made a video to show you the switch flashed the yellow lights when I plugged it in. This time, I think I need a new switch. Please help.

Thank you very much.

Trong

[pinky_ruckus]

Hi @c319917 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are looking for the replacement of your Switch.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.