ICX 7150-C12P Switch Stopped Working

[c319917]

The switch stopped working after 7 years. There were no lights from the switch, nor from the router on the ceiling. I read the posts from other owners with similar problems. I unplugged the power cord and plugged back in twice, but still there were no lights. Please help.

[Imran_ruckus · Accepted solution]

Hi @c319917 

Thank you for the response and the update.

Great!!! Glad to know that the issue is now resolved. Now the RUCKUS Switch and AP have normal light status.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community, and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[c319917 · Accepted solution]

Hi Pinky,

Thank you kindly for the follow up.

The switch is still working fine. I will definitely go back to this post if I have another problem with any Ruckus equipment. This is an excellent support.

Best regards,

[c319917]

Good morning Pinky,

I just uploaded the video as instructed. Thanks again for your help.

Trong

[pinky_ruckus · Accepted solution]

Hi @c319917 ,

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.