Solved: RUCKUS Forums - Re: ICX 7150-C12P Switch Stopped Working - Page 2

c319917 · ‎08-26-2025

The switch stopped working after 7 years. There were no lights from the switch, nor from the router on the ceiling. I read the posts from other owners with similar problems. I unplugged the power cord and plugged back in twice, but still there were no lights. Please help.

Imran_ruckus · ‎08-26-2025

Hi @c319917

Thank you for the response and the update.

Great!!! Glad to know that the issue is now resolved. Now the RUCKUS Switch and AP have normal light status.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community, and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

View solution in original post

c319917 · ‎09-08-2025

Hi Pinky,

Thank you kindly for the follow up.

The switch is still working fine. I will definitely go back to this post if I have another problem with any Ruckus equipment. This is an excellent support.

Best regards,

View solution in original post

pinky_ruckus · ‎09-23-2025

Hi @c319917 ,

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

View solution in original post

Imran_ruckus · ‎08-26-2025

Hi @c319917

Thank you for your response and the information provided.

Could you please try unplugging the Access Point’s Ethernet cable from its current Switch port and reconnecting it to another available port within 1–12 on the Switch (refer to the screenshot below)? Then check if the AP powers on.

Additionally, from the picture you shared, I noticed that the blue Ethernet cable on your Switch is connected to an incorrect port. Device cables must be connected to one of the ports labeled 1–12. Please unplug the cable and reconnect it to the correct port (refer to the screenshots below).

Kindly let me know the outcome after making these changes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

c319917 · ‎08-26-2025

Here are the pictures after I did as you instructed. I have everything working as a few days ago.

Thank you very much. You made my day.

c319917 · ‎08-26-2025

Imran_ruckus · ‎08-26-2025

Hi @c319917

Thank you for the response and the update.

Great!!! Glad to know that the issue is now resolved. Now the RUCKUS Switch and AP have normal light status.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community, and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

c319917 · ‎08-29-2025

Hi Imran,

The switch just quit again. I tried the hard reset again, but there are no lights on the switch, nor on the Access Point. I think the switch reached its life. Please help.

Thank you very much.