RUCKUS Forums - No power to access points

mgmimms · ‎09-19-2025

Hello,

My Ruckus switch has power but my access pints have no power and no lights on them...I cannot connect to the access points with any device...how do I fix this...

Thanks

James · ‎09-19-2025

Hello,

You could power up the AP using a DC adapter to make it not powering up. If the AP still does not power up you could open a support case with Ruckus Support for an RMA.

Imran_ruckus · ‎09-19-2025

Hi @mgmimms

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Access Points have no power.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.Please log into your RUCKUS Account before uploading these photos/screenshots.