ICX 7150-C12P Not Functioning

[Akhen]

Hi,

My ICX 7150-C12P doesn't seem to be working. I tried unplugging it and replugging it in, also while depressing the Reset Switch with a SIM Card Ejector. No lights are coming on.

Should I RMA it via this website? https://support.ruckuswireless.com/contact-us

Let me know, thanks.

[pinky_ruckus]

Hi @Akhen ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Ruckus Switch is not turning on even after you tried resetting the Switch.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet? 

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Akhen]

Hi Pinky, thanks, I'm pretty frustrated by this, but thanks for helping me to resolve it. Hope you're well too!

I just uploaded my video to your Google Drive Folder.

Please let me know what the next steps are, thanks. 

[pinky_ruckus]

Hello @Akhen ,

Thank you for the response.

I certainly understand how frustrating it could be.

We are trying our best to resolve this for you.

Could you please share the photos that was requested as in the previous post for us to proceed further?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Akhen]

Hi Pinky, 

Here are the photos

Let me know what's next, thanks.