ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

[PMcCaw]

Hi Ruckus Pack, 

I live in a Lennar Community, and have recently ran in to a problem with our ICX 7150-C12P-2X1G unit.

I am encountering this error on the unit: 
"System: U1-MSG: PoE Severe Error: PD on port 1/1/12 cannot be powered due to power being injected on another port of this unit. Configure "no inline power" on all Switch to Switch connected ports of this unit and peer unit(s) to resolve the issue."

I removed all the other devices were plugged into the unit, and test each AP individually, and I see the same error across different ports.  

I have tried power cycles and even factory resets to no avail, I was able to upgrade to the latest firmware, but it did not resolve the problem either.

Running Image Version: SW: Version 08.0.95jT211
Running Boot Image Version: 10.1.26T225, size=786944

Both of my APs are down due to no power.  I tested the AP with a separate power adapter and moving the ethernet cord to the non-PoE eth port on the AP, both AP came online. 

Any help would be appreciated.

Thank you,
Patrick

[Imran_ruckus]

Hi @PMcCaw 

Greetings!!!

Thank you for the detailed information you shared. 

As I see from the picture you shared, seems like the ethernet cable which is coming from the Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try again.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

And for port issues, we will check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

show inline power 
show interface brief

show inline power detail 

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[PMcCaw]

Hi Imran,

I thought I replied to the requested information, but I do not see it when I refresh my screen, so reposting it.

Requested information:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

SSH@ICX7150-C12 Switch#show version

Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Apr 11 2023 at 00:06:30 labeled as SPS08095j
(31457280 bytes) from Primary SPS08095j.bin (UFI)
SW: Version 08.0.95jT211
Compressed Primary Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compiled on Tue Nov 29 07:43:26 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3201P0Z9
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 11 day(s) 22 hour(s) 47 minute(s) 57 second(s)
The system started at 19:06:39 GMT-06 Mon Apr 10 2023

The system : started=cold start

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

SSH@ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95jT211 (SPS08095j.bin)
Compressed Sec Code size = 31457280, Version:08.0.95jT211 (SPS08095j.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compressed Sec Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Code Flash Free Space = 1068531712

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

SSH@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 124000 mWatts.

Power Allocations: Requests Honored 3 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 Off Off 0 0 n/a n/a 3 n/a
1/1/2 Off Off 0 0 n/a n/a 3 n/a
1/1/3 Off Off 0 0 n/a n/a 3 n/a
1/1/4 Off Off 0 0 n/a n/a 3 n/a
1/1/5 Off Off 0 0 n/a n/a 3 n/a
1/1/6 Off Off 0 0 n/a n/a 3 n/a
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Off 0 0 n/a n/a 3 n/a
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a
-----------------------------------------------------------------------------
Total 0 0

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

SSH@ICX7150-C12 Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 100M None No 1 0 78a6.e13f.35ca
1/1/2 Up Forward Full 100M None No 1 0 78a6.e13f.35cb
1/1/3 Up Forward Full 100M None No 1 0 78a6.e13f.35cc
1/1/4 Up Forward Full 100M None No 1 0 78a6.e13f.35cd
1/1/5 Down None None None None No 1 0 78a6.e13f.35ce
1/1/6 Down None None None None No 1 0 78a6.e13f.35cf
1/1/7 Down None None None None No 1 0 78a6.e13f.35d0
1/1/8 Down None None None None No 1 0 78a6.e13f.35d1
1/1/9 Down None None None None No 1 0 78a6.e13f.35d2
1/1/10 Down None None None None No 1 0 78a6.e13f.35d3
1/1/11 Up Forward Full 1G None No 1 0 78a6.e13f.35d4
1/1/12 Down None None None None No 1 0 78a6.e13f.35d5
1/2/1 Up Forward Full 1G None No 1 0 78a6.e13f.35d7
1/2/2 Down None None None None No 1 0 78a6.e13f.35d8
1/3/1 Down None None None None No 1 0 78a6.e13f.35d9
1/3/2 Down None None None None No 1 0 78a6.e13f.35da
mgmt1 Down None None None None No None 0 78a6.e13f.35ca

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

SSH@ICX7150-C12 Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.8 Build 004

Hardware
Version
----------------
V2R2

Device HW version : 0:V2R2 1:V2R2
Device Temperature(deg-C) : 0:37 1:50
Device Status : 0:Good 1:Vm2vErr

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
1 11 0 12 0 1 1

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 1 0.000 W 0.000 W

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 Thank you,

Patrick

[Imran_ruckus]

Hi @PMcCaw 

Thank you for the detailed information you shared.

Please note, as mentioned in the previous post unplug your ISP Router ethernet cable from the Switch panel and plug into the 1 in-12 ports.

As I can see from the information you shared, the PoE is in the disabled state on the marked ports of the Switch (Please refer to the below screenshot). By which the Access Points are unable to get the power.

To enable the PoE on the Switch, please perform the below commands from the CLI:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#inline power

Also attaching a Screenshot as a reference:

Once you perform the above process all ports should be On, and APs should get the power.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[PMcCaw]

Hi @Imran,

When I enable the inline power I receive this error:

"System: U1-MSG: PoE Severe Error: PD on port 1/1/12 cannot be powered due to power being injected on another port of this unit. Configure "no inline power" on all Switch to Switch connected ports of this unit and peer unit(s) to resolve the issue."

This is why the ports 1/1/1-1/1/11, are currently admin down.

I have port 1/1/12 PoE admin "On" with one of my APs plugged into it, but it is not receiving power via PoE.

Thank you,

Patrick

[Imran_ruckus]

Hi @PMcCaw 

Thank you for the response and the update.

Please enter the below commands and try once again:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#no inline power (please wait till the process gets complete)

Switch(config-mif-1/1/1-1/1/12)#inline power (please wait till the process gets complete and check)

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.