ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

[PMcCaw]

Hi Ruckus Pack, 

I live in a Lennar Community, and have recently ran in to a problem with our ICX 7150-C12P-2X1G unit.

I am encountering this error on the unit: 
"System: U1-MSG: PoE Severe Error: PD on port 1/1/12 cannot be powered due to power being injected on another port of this unit. Configure "no inline power" on all Switch to Switch connected ports of this unit and peer unit(s) to resolve the issue."

I removed all the other devices were plugged into the unit, and test each AP individually, and I see the same error across different ports.  

I have tried power cycles and even factory resets to no avail, I was able to upgrade to the latest firmware, but it did not resolve the problem either.

Running Image Version: SW: Version 08.0.95jT211
Running Boot Image Version: 10.1.26T225, size=786944

Both of my APs are down due to no power.  I tested the AP with a separate power adapter and moving the ethernet cord to the non-PoE eth port on the AP, both AP came online. 

Any help would be appreciated.

Thank you,
Patrick

[PMcCaw]

I moved my ISP-Router cable to Port 1/1/7. 

I receive the same error on my ring port when I enable port 1 and 2.

System: U1-MSG: PoE Severe Error: Power being injected on port 1/1/1. No new PDs can get powered on this unit.Configure "no inline power" on all Switch to Switch connected ports of this unit and peer unit(s) to resolve the issue.

System: U1-MSG: PoE Severe Error: Power being injected on port 1/1/2. No new PDs can get powered on this unit.Configure "no inline power" on all Switch to Switch connected ports of this unit and peer unit(s) to resolve the issue.

 It ran the commands and and I see this is the logs on the GUI.

Time Stamp	Severity	Message
Apr 22 22:13:41	critical	System: U1-MSG: PoE Severe Error: PD on port 1/1/12 cannot be powered due to power being injected on another port of this unit.Configure "no inline power" on all Switch to Switch connected ports of this unit and peer unit(s) to resolve the issue.
Apr 22 22:13:02	informational	System: PoE: Power disabled on port 1/1/12 because of admin off.
Apr 22 22:10:39	informational	System: Interface ethernet 1/1/1, state down
Apr 22 22:10:39	informational	STP: VLAN 1 Port 1/1/1 STP State -> DISABLED (PortDown)
Apr 22 22:10:39	informational	STP: VLAN 1 Port 1/1/1 STP State -> FORWARDING (PortDown)
Apr 22 22:07:16	critical	System: U1-MSG: PoE Severe Error: Power being injected on port 1/1/2. No new PDs can get powered on this unit.Configure "no inline power" on all Switch to Switch connected ports of this unit and peer unit(s) to resolve the issue.
Apr 22 22:06:29	critical	System: U1-MSG: PoE Severe Error: Power being injected on port 1/1/1. No new PDs can get powered on this unit.Configure "no inline power" on all Switch to Switch connected ports of this unit and peer unit(s) to resolve the issue.

[Imran_ruckus]

Hi @PMcCaw 

Thank you for the response and the information.

May I know if there is any device connected to the Switch which is connected to a DC power supply from a power outlet? As we are seeing an error Power being injected externally on ports 1/1/1 and 1/1/2.

If yes, could you please let me know which are those devices and unplug and perform the same commands once again.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[PMcCaw]

Hi @Imran,

There were some device with external power supplies. I disconnected all device except my laptop (port 1/1/8) and one Ruckus AP (port 1/1/12) that is set to be powered via PoE (no external power). 

SSH@ICX7150-C12 Switch(config-mif-1/1/1-1/1/12)#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 78a6.e13f.35ca
1/1/2 Down None None None None No 1 0 78a6.e13f.35cb
1/1/3 Down None None None None No 1 0 78a6.e13f.35cc
1/1/4 Down None None None None No 1 0 78a6.e13f.35cd
1/1/5 Down None None None None No 1 0 78a6.e13f.35ce
1/1/6 Down None None None None No 1 0 78a6.e13f.35cf
1/1/7 Down None None None None No 1 0 78a6.e13f.35d0
1/1/8 Up Forward Full 1G None No 1 0 78a6.e13f.35d1   <-- Laptop
1/1/9 Down None None None None No 1 0 78a6.e13f.35d2
1/1/10 Down None None None None No 1 0 78a6.e13f.35d3
1/1/11 Down None None None None No 1 0 78a6.e13f.35d4
1/1/12 Down None None None None No 1 0 78a6.e13f.35d5  <-- Ruckus AP PoE not active

SSH@ICX7150-C12 Switch(config-mif-1/1/1-1/1/12)#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 124000 mWatts.

Power Allocations: Requests Honored 20 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 voltage applied from ext src    <-- Nothing connected (see photos)
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Non-PD 0 0 n/a n/a 3 n/a      <-- Laptop
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a        <-- Ruckus AP PoE not active
-----------------------------------------------------------------------------
Total 0 0

Thank you, again for your help!!!

Patrick

[Imran_ruckus]

Hi @PMcCaw 

Thank you for the response.

Great!!! Good to know that now all the ports are ON.

Could you please confirm if everything is working now? If yes, 

Please feel free to mark my previous post as ACCEPTED SOLUTIONS

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[PMcCaw]

Hi Imran,

No it is not working.
I disconnected all the ports to remove any possible external power sources, and reran the commands you requested.

I am seeing port 1/1/2 is showing  "1/1/2 On Off 0 0 n/a n/a 3 voltage applied from ext src "
also port 1/1/12 is a PoE device but it is not receiving power.

It seems there is an internal problem with the switch.

Thank you,

Patrick