I upgraded my switch to the recommended firmware and it’s still showing disconnected

[Kld88]

I just need help at this point, I’ve followed all the solutions but don’t see any that have my specific issue.

My switch shows sps but I cannot type the up address in to access it considering it’s showing two switches and two different ip’s

[Imran_ruckus]

Hi @Kld88 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in adding the RUCKUS Switch to the Unleashed system.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please follow the mentioned steps.

Access Points (RUCKUS Unleashed) :

On the Unleashed dashboard

1.  Remove the existing Switch from the Unleashed (Please refer to the picture below):

2. Please refer to the RUCKUS Lennar Knowledge Base self-help article below, which explains the process of adding a RUCKUS Switch to the Unleashed system:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Adding-a-RUCKUS-Switch-to-th...

Kindly let me know once you have tried the steps, or if you have any questions regarding the process.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Kld88]

I have tried all these steps and still no luck, the switch was already added to the system it’s just showing disconnected.
Failed to ping

And it has a weird ip address starting 10.22 and I can’t log into the switch itself through that ip address.

[Kld88]

when I type in the ip for the switch which (pictured as number 2 in the screenshot) I obtained with advance ip scanner, it pulls a different ip and mac address and adds the info you see showing ICX7150 with a different ip.

[Imran_ruckus]

Hi @Kld88 

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using the IP Scanner free application: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line, the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show ip address

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support