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I upgraded my switch to the recommended firmware and it’s still showing disconnected

Kld88
New Contributor
I just need help at this point, I’ve followed all the solutions but don’t see any that have my specific issue.

My switch shows sps but I cannot type the up address in to access it considering it’s showing two switches and two different ip’s
1 ACCEPTED SOLUTION

Hi @Kld88 

I hope this message finds you well. 

Thank you for your response and for sharing the details.

From my review, it appears that you are using AT&T as your ISP. I noticed that your Master AP has been assigned a Public IP address (99.155.202.154) by your ISP router. Ideally, the Switch should be assigned a Private IP address instead.

This typically occurs when the IP Passthrough feature on your ISP router is enabled. To avoid connectivity issues, this feature needs to be disabled. I suspect this may be the root cause of the issue you are experiencing.

Please log in to your ISP router account and disable the IP Passthrough option (refer to the screenshot below). Once completed, check the new IP address that is assigned and try adding it in the Unleashed system.

Kindly share the results once you have tried this, and feel free to reach out if you have any questions.

Thank you again for your patience and understanding.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

View solution in original post

33 REPLIES 33

ICX7150-C12 Switch#show ip

Switch IP address: 10.22.3.45

Subnet mask: 255.255.255.0

 

Hi @Kld88 

Thank you for your response and for sharing the information.

Please use the Switch IP Address 10.22.3.45 in Unleashed and try adding it to the system. Refer to the Article shared in one of my previous posts on adding the Switch to the Unleashed.

Kindly let me know the outcome once you have tried this.

Thank you once again for your patience and understanding.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Same outcomesc1.jpg

Hi @Kld88 

Thank you for your response and the update.

Could you kindly share the command outputs listed below, as mentioned earlier?

enable

show version

show flash

show ip address

Please let me know if you have any questions or need clarification regarding these commands.

Thank you once again for your patience and cooperation.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

ICX7150-C12 Switch>enable
No password has been assigned yet...
ICX7150-C12 Switch#show version
  Copyright (c) Ruckus Networks, Inc. All rights reserved.
    UNIT 1: compiled on May  6 2022 at 23:24:50 labeled as SPS08095g
      (31457280 bytes) from Primary SPS08095g.bin (UFI)
        SW: Version 08.0.95gT211
      Compressed Primary Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
       Compiled on Thu Apr 21 06:08:52 2022

  HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
      Serial  #:FEK3817Q1ZA
      Software Package: BASE_SOFT_PACKAGE   
      Current License: 2X1G  
      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
    8 MB boot flash memory
    2 GB code flash memory
    1 GB DRAM
STACKID 1  system uptime is 13 hour(s) 52 minute(s) 24 second(s)  
The system started at 23:36:20 GMT+00 Fri May 06 2022

The system : started=cold start   

ICX7150-C12 Switch#show flash
Stack unit 1:
  NAND Type: Micron NAND 2GiB (x 1)
  Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
  Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
  Compressed Pri Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
  Compressed Sec Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
  Code Flash Free Space = 1070518272
ICX7150-C12 Switch#show ip address
        IP Address       Type      Lease Time
       10.22.3.100       Static    N/A
ICX7150-C12 Switch#