I upgraded my switch to the recommended firmware and it’s still showing disconnected

[Kld88]

I just need help at this point, I’ve followed all the solutions but don’t see any that have my specific issue.

My switch shows sps but I cannot type the up address in to access it considering it’s showing two switches and two different ip’s

[Kld88]

SoSorry for the delay

[Imran_ruckus]

Hi @Kld88,

Thank you for your response and the update.

Could you please run the following commands to reset the Switch:

enable

erase system factory-default

y

Once the reset is complete, please verify the IP address by running the commands below and share the results:

enable

show ip address

Kindly share the output and let me know if you have any questions or need further clarification.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Kld88]

Is this going to erase all my ssid’s? What exactly will this command do so that I’m prepared for the outcome?

[Imran_ruckus]

Hi @Kld88 

Thank you for your response.

No, this will not erase the SSID. The reset is specific to the RUCKUS Switch. It will not cause any issues. It simply resets the Switch and reboots it. After this, you can check the IP address using the command to see if it receives a new IP address in the same IP range network (192.168.x.x) as the Unleashed.

Please let me know if you have any further questions.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Kld88]

ICX7150-C12 Switch#show ip

Switch IP address: 99.155.202.154

Subnet mask: 255.255.252.0

Default router address: 99.155.200.1
TFTP server address: 192.168.1.254
Configuration filename: None
Image filename: None
DNS Server: 192.168.1.254
IP MTU: 1500
ICX7150-C12 Switch#