08-28-2025 07:28 PM
Solved! Go to Solution.
09-08-2025 05:32 AM
Hi @Kld88
I hope this message finds you well.
Thank you for your response and for sharing the details.
From my review, it appears that you are using AT&T as your ISP. I noticed that your Master AP has been assigned a Public IP address (99.155.202.154) by your ISP router. Ideally, the Switch should be assigned a Private IP address instead.
This typically occurs when the IP Passthrough feature on your ISP router is enabled. To avoid connectivity issues, this feature needs to be disabled. I suspect this may be the root cause of the issue you are experiencing.
Please log in to your ISP router account and disable the IP Passthrough option (refer to the screenshot below). Once completed, check the new IP address that is assigned and try adding it in the Unleashed system.

Kindly share the results once you have tried this, and feel free to reach out if you have any questions.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
08-29-2025 09:18 AM
08-29-2025 09:18 AM
08-29-2025 09:22 AM
Hi @Kld88
Thank you for your response and for sharing the information.
I see a different IP Address assigned to the Switch. Please use the Switch IP Address 10.22.3.100 in Unleashed and try adding it to the system, referring to the same article I shared previously.
Please note, it might take 1–5 minutes to sync, depending on the network.
Kindly let me know the outcome once you have tried this.
Thank you once again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
08-29-2025 09:25 AM
the very first photo I provided I had that ip assigned, that has already been done and is not working...
08-29-2025 09:33 AM
Hi @Kld88
Thank you for your response and the update.
Could you please remove the disconnected Switch and then try adding it again?
Kindly let me know the outcome once you have tried this.
Thank you once again for your cooperation.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
