01-28-2023 08:36 AM
Seriously. I bought this home and I got no documentation and they won't take my calls or emails because Ruckus is trash evidently.
01-30-2023 07:42 AM
Hi @dascoop
Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.
Please follow the below guide for the basic setup for Lennar home users.
https://www.youtube.com/watch?v=vFD_ByQWGH0
https://www.youtube.com/watch?v=j8I5aVwMNMg
Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users
Ruckus Unleashed Set-up using your Mobile
Best regards,
Jayavidhya
Lennar Home Community
01-31-2023 03:43 AM
Why do you no longer support your product? Is it that bad?
01-31-2023 05:26 AM
Hi @dascoop
We have tried to create the guides as non-technical as possible, so that they are not difficult to follow.
Also I have attached the links for RUCKUS setup.
Please follow the below steps for the basic setup for Lennar home users.
Please follow the below guide for the basic setup for Lennar home users.
https://www.youtube.com/watch?v=vFD_ByQWGH0
https://www.youtube.com/watch?v=j8I5aVwMNMg
Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users
Ruckus Unleashed Set-up using your Mobile
however, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.
Best regards,
Jayavidhya
Lennar Home Community