Please give the detailed description of the issue. Also please let us know for what purpose you wanted to know the Serial Number of the Access points.
Can you confirm what is the status of the next light in the Access Point, using the next guide to provide the details?
R510 LED lights
If you are facing the issue in accessing the access points please follow the below guide on how to reset the access points correctly this process sometimes needs to be done multiple times.
Physical Factory Reset an Access Points Ruckus
Here is a short guide how to configure the Access Points correctly using the mobile app
Ruckus Unleashed Set-up using your Mobile
Also if you are facing issue in login with your current credentials please follow the below link to reset the username and password for the RUCKUS Access Points.
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