I am unable to connect to any device using Ruckus access points.

[MohitJain]

I am unable to connect to any device using Ruckus access points. Is there anything that needs to be corrected or is it Device issue?

[MohitJain]

I don't see any switch on the dashboard. 

Thanks,

Mohit Jain

[Imran_ruckus]

Hi @MohitJain

Greetings!!!

Thank you for the response and update. 

As you are unable to see your ICX-7150-C12P Switch in the Unleashed App. Please add the switch on the Unleashed as described below:

Make sure the management approval is enabled.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8...

Access Points (unleashed):

1. Hit Add on that dashboard 

2. Put the IP address of the ICX switch (ICX-7150-C12P) and Password– If you don’t know the IP Address of the Switch. Please perform the below command from the Switch CLI to get the same.

Device>enable
Device#show ip address 

3. Username and password for Switch authentication are the same as what you use to log in for Switch on Web or CLI (Putty). 

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-30C6694A-6AEE-4DF8-9459-1AB18...

To sync the data, it will take us a while, so after a couple of minutes, it should say connected. 

Once the Switch gets synchronized, please check the dashboard again.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

[MohitJain]

Hi,

Can you please help me with the steps to login to Switch CLI?

Thanks,

Mohit Jain

[Imran_ruckus]

Hi @MohitJain

Greetings!!!

Thank you for the response and the information.

You could find the IP Address of your Switch by using the IP Scanner as described below.

1. To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[MohitJain]

Thanks Imran, I was able to get the IP of the switch but unfortunately forgot the login credentials. Can you please help me on how to recover/reset the username/password?

Thanks,

Mohit