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Factory Reset Attempt Not Creating "Config.Me"

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jason123
New Contributor

‎09-05-2025 12:13 PM

Hello, 

 

I just "moved" into a resold Lennar home. I configured "Config.Me" with an admin and password, along with password for the Wifi. However, after setup I have an unsecure "Ruckus-Wireless 1" wifi with no password. When I try to log in with the admin details I set up, it doesn't work.

Thus, I tried to factory reset the ICX 7150 C12P. I turned power off and the reset button. I kept only one Access Point connected. However, the unsecure "Ruckus-Wireless 1" without a password keeps showing up. It connects to the internet.

How come I cannot log into my admin account, and why can't I factory reset the unit? 

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Imran_ruckus
Community Manager
Community Manager
In response to jason123

‎09-10-2025 06:08 AM

Hi @jason123 

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

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11 REPLIES 11

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Imran_ruckus
Community Manager
Community Manager
In response to jason123

‎09-05-2025 02:12 PM

Hi @jason123 

Thank you for your response and the update.

I recommend performing a factory reset on the Access Points. You can follow the steps outlined in the RUCKUS Lennar Knowledge Base self-help article below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RU...

Please let me know how it goes.

Thank you once again for your patience and understanding.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

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Imran_ruckus
Community Manager
Community Manager
In response to jason123

‎09-08-2025 06:45 AM

Hi @jason123 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

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jason123
New Contributor
In response to Imran_ruckus

‎09-08-2025 07:09 AM

Thank you so much for the follow-up. I still cannot get into the admin console of my ruckus or factory reset, and the wireless internet is still unsecured. Will try to troubleshoot later today again.

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Imran_ruckus
Community Manager
Community Manager
In response to jason123

‎09-08-2025 07:15 AM

Hi @jason123 

Thank you for your response and the update.

Kindly keep me informed of the outcome so we can proceed accordingly.

Thank you once again for your patience and understanding.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

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Imran_ruckus
Community Manager
Community Manager
In response to jason123

‎09-10-2025 05:14 AM

Hi @jason123 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

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