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Factory Reset 7150 C12

BrennanS
New Contributor II

Hello,

We recently purchased the home and do not have access to the Ruckus system.  Passwords given by previous owners do not work.  When I try a factory reset the lights flash several times the system reboots but the previous owners names still pop up as the SSDI.  The steps that I as well as an AT&T tech have take are to up plug the switch, wait sever minutes (in one case I waited several days) and plug in the switch while simultaneously holding the reset button for about 30 seconds.  And same result.  Is there anything else that I can try?  Perhaps connect via hardwire?  Thanks!

3 ACCEPTED SOLUTIONS

Vásquez_Fer
Moderator
Moderator

Hi @BrennanS 

Hope you are doing well ! 

Basically you do not need to reset the ICX-7150-C12P because that device only provides power to the Wireless Access Points.

Here is how to connect correctly the devices 

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

The access point is the devices that provides wireless connectivity : 

ZoneFlex-R510-front.jpg

ICX-7150-C12p provides power to the wireless access points and wired connectivity 

ICX-7150-C12P_appearance.jpg

If you want to reset the Wireless Name from and pre-configured SSID ( Wireless signal )  properly you need to preform a factory reset to the Access Point .

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Best Regards 

Fernando Vasquez 

View solution in original post

Thanks so much.  So I only need to reset one of my two APs if I understand you correct and I'll be able to configure through the app?

View solution in original post

Hi @BrennanS 

You are totally correct ! Once you finished configuring the AP you can connect back  the other Access Point  to the switch  

Ruckus Unleashed Set-up using your Mobile

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Best Regards 

Fernando Vasquez 

View solution in original post

8 REPLIES 8

Vásquez_Fer
Moderator
Moderator

Hi @BrennanS 

Hope you are doing well ! 

Basically you do not need to reset the ICX-7150-C12P because that device only provides power to the Wireless Access Points.

Here is how to connect correctly the devices 

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

The access point is the devices that provides wireless connectivity : 

ZoneFlex-R510-front.jpg

ICX-7150-C12p provides power to the wireless access points and wired connectivity 

ICX-7150-C12P_appearance.jpg

If you want to reset the Wireless Name from and pre-configured SSID ( Wireless signal )  properly you need to preform a factory reset to the Access Point .

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Best Regards 

Fernando Vasquez 

Thanks so much.  So I only need to reset one of my two APs if I understand you correct and I'll be able to configure through the app?

Hi @BrennanS 

You are totally correct ! Once you finished configuring the AP you can connect back  the other Access Point  to the switch  

Ruckus Unleashed Set-up using your Mobile

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Best Regards 

Fernando Vasquez 

Thank you so much.  Take Care!!