Factory Reset 7150 C12

[BrennanS]

Hello,

We recently purchased the home and do not have access to the Ruckus system.  Passwords given by previous owners do not work.  When I try a factory reset the lights flash several times the system reboots but the previous owners names still pop up as the SSDI.  The steps that I as well as an AT&T tech have take are to up plug the switch, wait sever minutes (in one case I waited several days) and plug in the switch while simultaneously holding the reset button for about 30 seconds.  And same result.  Is there anything else that I can try?  Perhaps connect via hardwire?  Thanks!

[Vásquez_Fer · Accepted solution]

Hi @BrennanS 

Hope you are doing well ! 

Basically you do not need to reset the ICX-7150-C12P because that device only provides power to the Wireless Access Points.

Here is how to connect correctly the devices 

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

The access point is the devices that provides wireless connectivity : 

ICX-7150-C12p provides power to the wireless access points and wired connectivity 

If you want to reset the Wireless Name from and pre-configured SSID ( Wireless signal )  properly you need to preform a factory reset to the Access Point .

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Best Regards 

Fernando Vasquez 

[BrennanS]

Thanks so much.  So I only need to reset one of my two APs if I understand you correct and I'll be able to configure through the app?

[Vásquez_Fer]

Hi @BrennanS 

You are totally correct ! Once you finished configuring the AP you can connect back  the other Access Point  to the switch  

Ruckus Unleashed Set-up using your Mobile

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Best Regards 

Fernando Vasquez 

[BrennanS]

Thank you so much.  Take Care!!