We recently purchased the home and do not have access to the Ruckus system. Passwords given by previous owners do not work. When I try a factory reset the lights flash several times the system reboots but the previous owners names still pop up as the SSDI. The steps that I as well as an AT&T tech have take are to up plug the switch, wait sever minutes (in one case I waited several days) and plug in the switch while simultaneously holding the reset button for about 30 seconds. And same result. Is there anything else that I can try? Perhaps connect via hardwire? Thanks!