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Corrupt hardware need a replacement

New Contributor

I previously was in contact with rocket support since October 2022. I was told that my hardware was corrupted and that they would send me a replacement. I never got it and when I try to follow up they referred me to this community page please help.


Green lights

Hi @Gabrielle88 

Which lights are on on the Wireless Access Points ( boxes on the ceiling )  ? 


Best Regards 

Fernando Vasquez 

1st 2 are still yellow, 3rd is off and the last 2 are green. 

Hi @Gabrielle88 

Hope you are doing well! 

The yellow light means that there are not clients connected on that specific Radio (5G or 2.4G) that depends where is the yellow light on.





This does not mean that the Access Point is broken or damaged. 

Here is the meaning of each light on the Wireless Access Point

Yellows light 2.4G: Radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

More details for the radio 2.4G and 5G

A 2.4 GHz connection travels farther at lower speeds, while 5 GHz frequencies provide faster speeds at shorter range. What depends on whether to use 5g or 2.4G will depend on the end device (such as phones/pc/ring door/Mac devices/iPhone) They choose whether to use 2.4g or 5g auto. It will also depend on the network (Wi-Fi / SSID / WLAN ) configuration if it is 2.4 or 5G only.

A lot of electronic devices and appliances use the 2.4 GHz frequency, including microwaves, baby monitors, security cameras, and garage door openers and phones.



Create a Network Only 5G or 2.4G

Creating a New Wireless WLAN (SSID)

Mobile APP

if you don't know the credentials I suggest in factory reset and reconfigure the network from 0 please read the following guide carefully

Note: Disconnect all access points from the Switch and only leave one connected or powered on that the Factory reset will work with

Physical Factory Reset an Access Points Ruckus

Ruckus Unleashed Set-up using your Mobile


Best Regards 

Fernando Vasquez 

@Gabrielle88 wrote:

1st 2 are still yellow, 3rd is off and the last 2 are green.