11-13-2022 12:09 PM
Recently moved into a Lennar home with two Ruckus APs. I currently have a network setup through Ruckus APs (very unreliable) and a network through my ISPs modem/router (reliable). When trying to use the Ruckus Network (preferred) I experience quite a few issues.
1. Apps on my phone (including pool maintenance software app) do not function or connect.
2. While on work calls/meetings, my VPN/network will continuously interrupt/disconnect (Roughly every 3-5 mins). Making it unusable.
I've had nothing but issues with the Ruckus equipment since moving in (especially after a power outage).
Very little experience in APs/Networks any help is appreciated to diagnose and fix these issues.
11-15-2022 04:40 AM - edited 11-15-2022 04:41 AM
Hi @rgkst2
Could you reboot/unplug and plug back in your Router ( ISP) or Ruckus switch?
1-Disconnect from the VPN After this, run the scanner or access the router (ISP) and see the connected devices.
it should appear as Switch-Router - Switch - Ruckus etc.
Here is a Quick guide :
2-Once you know the IP address from the ICX switch please log in via
How to find my Ruckus “Devices IP address” using free applications
3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'
Note: Hit Enter to accept each command
enable
copy flash flash secondary
boot system flash secondary yes
example:
ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait : until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )
boot system flash secondary yes
How to Fix Routing code issues on Lennar Home users
4-If the access via IP address is not possible here is a guide how to access using a console cable ( usb to usb type C )
How to console in the ICX-7150-C12P
Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'
Best Regards
Fernando Vasquez
11-15-2022 08:33 AM
I do not have the username or password for the switch. It is different than my Ruckus Unleashed login. I checked the switch physically and do not see any info attached, how do I go about resetting this?
11-15-2022 08:43 AM - edited 11-15-2022 08:46 AM
Hi @rgkst2
Try the next combination:
Usernames: Passwords:
admin sp-admin
super Lennar
lennar
ruckus
Ruckus!
Ruckus1
admin
password
Note: if you know the IP address of the Switch, you can follow up the next guide to fix the routing code issue, but from WEB GUIDE means from your web Browser, there is no need to run commands.
How to Fix Routing code issues on Lennar Home users via Web GUI.
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired
11-15-2022 08:45 AM
I have tried all of these. None work.
11-15-2022 08:52 AM
Ok, let's perform a hard factory reset to the Switch, then try to gain access via Web guide with the default user and password:
username: super
password: sp-admin
Tutorial video for factory reset: https://www.youtube.com/watch?v=6jHMTdo_hK4
Factory reset steps:
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired