“Configure me” network not showing up

[Apehle22]

Hello,

We just purchased a Lennar smart home built in 2018 with the Ruckus ICX7150-c12p. We have our modem/router all set up with working internet and made sure to plug in the Ruckus to the back of the router. Using the pinhole, I held the reset button for 20 seconds and i am not seeing the 'configure me' network broadcasting so I can set it up. I have two APs connected as well. I cannot access the app to set it up without finding the configure me wifi and it’s not popping up on a laptop or my phone. 

The main hub has green lights on STAT, SYST and PWR (no amber lights anywhere) The AP on our ground/main level has green lights on PWR, CTL, and 2.4G (amber on 5G) and the AP on our highest/upstairs level has green lights on PWR and 2.4G (amber on 5G and no lights on CTL for this one).

Any help would be greatly appreciated! 

[Imran_ruckus]

Hi @Apehle22 

Thank you for the information you shared.

May I know on which device you are using Unleashed App?

Please refer to the below link to know about the light status of the APs.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F...

Please check if all the Access Points are upgraded to the same version. All must be Upgraded to the same version. Please refer to the below screenshot as an example.

Please refer to the below link about Ruckus unleashed upgrade:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-unleashed-upgrade/td-...

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Apehle22 

Please try to setup using a laptop on a web browser as explained in the below videos:

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Apehle22]

Also, I have tried both my phone via the app and a laptop and neither of them work as the network does not have any internet to pull up a webpage even though my wifi/router is working just fine and I had all the lights before the restart. 

[Imran_ruckus]

Hi @Apehle22 

Thank you for the response and the information.

Please note, we do not require an Internet connection to factory reset the Access Point. You could remove all the cables from the Switch panel except the factory reset Access Point’s cable. 

Please repeat the factory reset of the AP once again and try from a web browser, by accessing unleashed.ruckuswireless.com to configure as explained in the Video link shared previously. And blinking of the CTL light is a normal behavior we initiate a factory reset of the Access Point.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Apehle22]

I understand we do not need internet to complete the factory reset. I do need internet to get to the webpage of: unleashed.ruckuswireless.com though. The above picture is me using a laptop and doing exactly what the video told me to do and I cannot access that page because it says I have no internet attached to the configure me xxxxx wifi network I need to connect to. 

Again when I use the mobile app on my iPhone I get this message below:

 What is wrong?? Can someone from Lennar come to our home and get this fixed? I’ve spent HOURS on this and am getting no where.