We just purchased a Lennar smart home built in 2018 with the Ruckus ICX7150-c12p. We have our modem/router all set up with working internet and made sure to plug in the Ruckus to the back of the router. Using the pinhole, I held the reset button for 20 seconds and i am not seeing the 'configure me' network broadcasting so I can set it up. I have two APs connected as well. I cannot access the app to set it up without finding the configure me wifi and it’s not popping up on a laptop or my phone.
The main hub has green lights on STAT, SYST and PWR (no amber lights anywhere) The AP on our ground/main level has green lights on PWR, CTL, and 2.4G (amber on 5G) and the AP on our highest/upstairs level has green lights on PWR and 2.4G (amber on 5G and no lights on CTL for this one).
Also, I have tried both my phone via the app and a laptop and neither of them work as the network does not have any internet to pull up a webpage even though my wifi/router is working just fine and I had all the lights before the restart.
Please note, we do not require an Internet connection to factory reset the Access Point. You could remove all the cables from the Switch panel except the factory reset Access Point’s cable.
Please repeat the factory reset of the AP once again and try from a web browser, by accessing unleashed.ruckuswireless.com to configure as explained in the Video link shared previously. And blinking of the CTL light is a normal behavior we initiate a factory reset of the Access Point.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
I understand we do not need internet to complete the factory reset. I do need internet to get to the webpage of: unleashed.ruckuswireless.com though. The above picture is me using a laptop and doing exactly what the video told me to do and I cannot access that page because it says I have no internet attached to the configure me xxxxx wifi network I need to connect to.
Again when I use the mobile app on my iPhone I get this message below:
What is wrong?? Can someone from Lennar come to our home and get this fixed? I’ve spent HOURS on this and am getting no where.