Configure.me does not show up

[Phkim]

Im trying to configure my wifi but i tried factory reset on the ruckus switchboard icx7150-c12p but the configure. Me does not show up with my mac address

[pinky_ruckus]

Hello @Phkim ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to find Configure.Me XXXX option during factory reset. 

We suggest you to  perform a factory reset on the access point and establish a new Wi-Fi network/SSID.

Note: If you have multiple Access Points (APs) in your home, please go to the Ruckus Switch, disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with. Once the process is finished, connect back to the Ruckus Switch the access points that you disconnected before, and they will connect into the network automatically after a few minutes.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Phkim]

I’ve already tried factory resetting it 3 times and tored both the app and my laptop. But the configure.me doesnt not show up

[pinky_ruckus]

Hello @Phkim , 

Thank you for your response.

Could you please confirm if you are performing the factory reset with only one AP connected? Kindly unplug the other AP, leaving just one connected to the switch port, and then proceed with the factory reset.

I would request you to please refer to the YouTube video linked below for guidance on how to perform the factory reset on the AP:
https://www.youtube.com/watch?v=vmztt3BbBxc

In the video, when the reset button is pressed with a paper clip, the PWR light turns red and then blinks green. Please check the configure.me page when the PWR light is blinking green.

If you have any questions, feel free to reach out.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran 

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Phkim ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.