No Wi-Fi or Ethernet after Replacing my old Xfinity Gateway with a new one

[daniel_greenlea]

I recently replaced my old Xfinity gateway with a new one and set it to bridge mode. However, I'm unable to connect to Wi-Fi or Ethernet. Additionally, I cannot access the Ruckus dashboard or the gateway itself through either Wi-Fi or Ethernet.

I restored the gateway by disabling bridge mode through a direct Ethernet connection from my laptop to the Xfinity gateway.
Now I have Wi-Fi and ethernet access. But the ruckus network isn't running.
When I check the device connections on the Xfinity dashboard, all my connections show as "Ethernet." All my devices use Wi-Fi.

The Xfinity gateway seems to be managing the network, while the access points (APs) are functioning as routers. I believe I may need to reset the entire Ruckus network. If I understand correctly, this will require me to manually reset both the APs and the switch.

Are there any alternative options available? Did I make a mistake?

[pinky_ruckus]

Hello @daniel_greenlea ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have replaced your old Xfinity Gateway and facing issues logging in to the Ruckus network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @daniel_greenlea ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[daniel_greenlea]

I understand the solution that is recommended. But all I did was change out my gateways and would not expect to have to reset the entire system. There should be some other method to reset it

[pinky_ruckus]

Hello @daniel_greenlea ,

Thank you for the response.

I understand your concern. While changing the gateways is a key step, sometimes a system reset is required to ensure that all configurations are properly synced. 

Please follow the steps mentioned in the previous post and let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community