How do I reboot my Ruckus R320 Series, and will it work on a 5G network provided by Frontier

[DebH]

Hello - My Ruckus AIR light is out and the system is no longer functioning after a power outage. I'm also unable to access power on the AP via the Unleashed app since the Configure.Me.... wifi is not there. Please offer a solution. Thank you!

[pinky_ruckus]

Hi @DebH ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS APs are not turning on after the power outage. 

Could you please let us know the answers to the below queries to assist you better?

1)  On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2)   May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[DebH]

Hello!  On the Ruckus SWITCH - Stat, Syst, and Power lights are on - 

 

On the upstairs AP, the AIR and CTL lights are out.

On the downstairs AP, the AIR light is out.

See below for photos.  I've attached two photos of each (including close ups of each panel).

Upstairs APUpstairs AP - close upDownstairs AP - close up

Downstairs AP

Thanks for your help!

Deb

[pinky_ruckus]

Hello @DebH ,

Thank you for the response.

From the response shared, I understand that the Switch and AP light status seems to be normal  and you are unable to find Configure.Me XXXX option during factory reset.

Note: If you have multiple Access Points (APs) in your home, please go to the Ruckus Switch, disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with. Once the process is finished, connect back to the Ruckus Switch the access points that you disconnected before, and they will connect into the network automatically after a few minutes.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wir...

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.