Cannot get COM port when connecting to the switch

[krugenator]

My ICX 7150-C12P seems to be stuck in boot mode (amber system light). When I connect to the switch via port 15 I am not seeing a com port in my device manager. When I connect to port 13, I get a green light on my adapter and the switch port (so I know the cable and connections on both ends are good). I even tried using MobaXterm to get it to automatically recognize the COM port, but it is coming up empty. 

I am on Windows 10 Pro. I turned off Windows defender to check to see if that was limiting the connectivity. What else do I need to check so that i can get the switch to boot, and/or do a software recovery? 

Thanks in advance for your help. 

[Vásquez_Fer]

Hi @krugenator 

Hope you are doing well ! 

Make sure the IP of the gateway and the IP of the server are the same as the IP address of the PC

Also make sure that is the IP address that you configured on the laptop is  the IP 192.168.0.2 mask 255.255.255.0

https://pureinfotech.com/set-static-ip-address-windows-10/

If you can disable Firewalls on the laptop that may be preventing this ping 

https://www.linksys.com/support-article?articleNum=143654

Make sure Ethernet is plugged into the management port on the ICX-7150 C12P to the  laptop, or try any data port to see if it responds.

Note: To avoid any problems with Internet connectivity, try going offline while you are doing the software recovery.

Best Regards 

Fernando Vasquez 

[krugenator]

Good morning, ok I got a USBC cable and was able to connect to the switch, When I entered the command "boot" I got the following. 

boot
device 0 offset 0x0, size 0xc0000
BOOTING image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
7 ecc_errors after reading 5b48000:5b49c00
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary
device 0 offset 0x0, size 0xc0000
BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 1b48000:1b49c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot>

I assume this means I need to do a software recovery? Can you advise as to next steps? Thanks in advance for your help

[Vásquez_Fer]

Hi @krugenator 

Correct basically the switch is stuck on boot mode you can follow up some steps and video links below .

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick 

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-Once we are there, we can try to boot up the unit using the following commands: 

Boot_primary or Boot_secondary 

If that step doesn't work, software recovery must be applied

Here is the guide to apply the software recovery correctly : 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

 Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards 

Fernando Vasquez