Cannot get COM port when connecting to the switch

[krugenator]

My ICX 7150-C12P seems to be stuck in boot mode (amber system light). When I connect to the switch via port 15 I am not seeing a com port in my device manager. When I connect to port 13, I get a green light on my adapter and the switch port (so I know the cable and connections on both ends are good). I even tried using MobaXterm to get it to automatically recognize the COM port, but it is coming up empty. 

I am on Windows 10 Pro. I turned off Windows defender to check to see if that was limiting the connectivity. What else do I need to check so that i can get the switch to boot, and/or do a software recovery? 

Thanks in advance for your help. 

[BenBeck]

Hey @krugenator 

Are you a Lennar customer? Console port on your unit should be USB type C. It will not be one of the dataports. 

[krugenator]

Ben - 

yes it is a Lennar unit. the instructions on the specify you can connect to port 1 (USB Type C) or port 15 ethernet depending on the cable you have (it also said if you have to do a software recovery that is done via port 13 which is just ethernet (RJ45 I guess)). I ordered a USB ethernet adapter for this. 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

I tried to connect my laptop USB type C (port on my laptop) to USB type C (switch) as well before ordering the cable but no luck. Is there a way to chat with someone to work through this?

[Vásquez_Fer]

Hi @krugenator 

These cables in the guides are exclusive to access the console on the ICX-7150 C12P 'USB to USB type C' and 'Rj45 to USB', when using adapters we do not guarantee that this connection can be achieved.

I know some customers create a connection like this : 

USBC cable -->female USBC to male USB3.1 --> female USB3.0 to male USBC.

But the most important part is to install the software so the PC or Workstation can read the cable correctly 

Best Regards

Fernando Vasquez

[krugenator]

Hi Fernando - 

Good news I have been able to establish connectivity between my laptop and the 7150 switch. I am attempting to do the software recovery. I have configured my ethernet adapter to be a static IP per the instructions (and verified via ipconfig). I have also set the env parameters on the switch and verified via printenv. 

The challenge I face now is that i cannot ping my laptop from the switch. Are there reasons why it might not be able to ping? Here is the printenv from my 7150 switch. Please advise

ICX7150-Boot>printenv
baudrate=9600
ipaddr=192.168.0.3
serverip=192.168.0.2
netmask=255.255.255.0
gatewayip=192.168.0.1
uboot=mnz10115.bin
image_name=SPR08090d.bin
ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)