Cannot find IP Address

[vwstrauss]

We had a power outage and the internet seems to go on and off.  We have a ICX7150-c12p-2x1g switch and 2 R350 access points.  Lights are green on the switch and all lights are green on the access points except the AIR light, which has no light on.  I have access the ruckus unleashed app and the two access points show up as good but the switch says it is pending and no IP address identified.  I have used the advanced scanning tool and the IP address is not coming up for the switch, but the two AP do show up.  Any suggestions, do a switch reset?

[pinky_ruckus]

Hello @vwstrauss ,

Thank you for the response.

From the previous post shred, there are 2 driver links needs to be downloaded and once after downloading both the links, please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @vwstrauss ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @vwstrauss ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[vwstrauss]

Thanks for the additional support.  Yes I will need more help.  I am just back from vacation and will try connecting to the switch tomorrow evening.  I did install the files again and extracted them.  Not sure what I need to do to run them, but they are supposed to be installed now, again.

I looked at the device manager now, not connected to the switch yet, and noting on the com ports is listed.  I am thinking that will show up tomorrow when I connect to the switch.

Stay tuned.

Verlon

[pinky_ruckus]

Hello @vwstrauss ,

Thank you for the response.

We will keep the case open and please update us once you have installed the drivers.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community